Leah Alexandra Jewelry is seeking a full-time Retail Associate & Spark Studio Technician to join our Toronto team! Applicants must have background in retail or customer service. Any experience displaying dexterity with pliers and jewelry-specific fine materials is preferred. Spark Studio technician training will be provided.
About Spark Studio: Customers choose from a selection of solid 14k gold, sterling silver and goldfill chains in-store and we cut it to the perfect fit for their wrist. A delicate flash of a pulse-arc laser creates a permanent seal, welding chain to the wrist with a quick zap. Interacting with the client to create a personalized experience is all part of the appointment. Watch the action on our Instagram highlights @leahalexandrajewelry or TikTok.

JOB DESCRIPTION

The ideal candidate will have a strong background in retail and jewelry making to deliver the highest quality customer experiences at the Boutique and Spark Studio.
Our Retail Associates and Spark Studio Technicians are responsible for setting and maintaining the highest customer care standards in addition to exemplifying the brand’s presence in-store. We want to ensure that every customer receives the most consistent and pristine experience when visiting us at our retail locations.
The ideal candidate will have a strong background in retail and customer care and be driven to provide high quality customer experiences with every customer. This individual will be comfortable working in a fast-paced environment and will be solution-oriented. They will also be responsible for maintaining the brand’s presence and customer care standards in-store, during spark appointments and while assisting customers in-store.

QUALIFICATIONS

• Must have excellent attention to detail for quality and efficiency
• Must be organized and able to work under pressure
• Able to multitask while communicating clearly and efficiently
• Time management skills
• Excellent eyesight and dexterity
• Customer service skills
• A positive attitude!
• Experience with Microsoft Office Suite (Preferred)
• Experience with Shopify POS (Preferred)
• Jewellery making experience working with fine wire and pliers (Preferred)
• Minimum 1 year of experience in a fast-paced retail environment

• Greeting customers when they enter the retail space
• Providing an excellent customer care experience
• Learning product knowledge of all Leah Alexandra Jewelry collections
• Responsible for helping maintaining organized inventory
• Keeping accurate track of stock using Shopify
• Processing sales through Shopify POS system
• Properly wrapping customer sales with LAJ packaging supplies
• Communicating clearly with the team
• Managing inventory and organization
• Maintaining organizational systems for product and supplies
• Providing customer service at Spark Studio
• Acting as an inspiring brand ambassador for Leah Alexandra Jewelry
• Ability to problem solve in the moment with creative solutions
• Work closely with Spark Manager & Retail Manager to ensure all boutique needs are being met
• Assisting other departments with miscellaneous tasks