WHO WE ARE:

Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers.
The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, design, recruitment of staff and volunteers, and the composition of the Board of Directors.

MINIMUM QUALIFICATIONS:

• Middle School (grade 9) or equivalent
• Previous related experience in retail or customer service is preferred
• While performing the duties of this job, the employee is regularly required to stand or sit for extended periods
• Operate a computer keyboard and telephone daily
• Light to moderate lifting is required (up to 20lbs)
• Multi-site workplace and periods of walking and stairs are sometimes required
• Must be able to work a variety of shifts including matinee, evening, weekends and holidays

• Provide outstanding sales and customer service to Theatre Shop guests. Assist in product selection, provide courteous and knowledgeable information to guests regarding all inquiries
• Acquire and retain extensive product knowledge that will assist in selling and upselling of the merchandise
• Operate point of sale system quickly and efficiently under periods of high volume
• Restock stores as required
• Provide guests information regarding the Festival season and productions as well as general tourism information
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure
• Perform other duties as assigned