ABOUT THE GEM STUDIO:

✨ The Gem Studio Toronto! ✨
Our brand is all about creativity, fun, and a serious love for handmade jewelry. We’re young, we’re growing, and we’re looking for passionate people to join our team and grow with us.

Whether you’re planning a get-together, a birthday, or just looking for a creative date night, we’ve got something for everyone:

• Jewelry-Making Workshops: Make your own rings, bracelets, earrings, and more—with both classic and alternative designs.
• Permanent Jewelry Appointments: Choose from bracelets, anklets, and necklaces in sterling silver, gold, or rose gold.
• Charm Workshops: Create your own charm bracelets, anklets, or necklaces with hundreds of charms to choose from!

POSITION OVERVIEW:

We are looking to hire Retail Associate/Silversmiths who will lead these hands-on jewelry-making experiences, helping clients bring their creative visions to life. In this role, you will be responsible for leading silversmithing sessions, guiding customers through the process of designing and making their custom jewelry, and ensuring a fun, professional, and memorable experience for everyone who walks through our doors.

WHAT WE’RE LOOKING FOR:

• Willingness To Learn: Silversmithing experience isn’t a must but would be an asset. You will be provided with silversmith training when first joining the company.
• Natural People Person: You genuinely enjoy engaging with others and building connections.
• Open Availability: Are able to work majority weekends as well as weekdays.
• Strong Communication Skills: You can clearly explain complex concepts, give instructions, and manage conversations with both clients and colleagues. You provide clear instructions and feedback, and you can make quick decisions when needed.
• Patience & Precision: You’re strict with yourself in terms of quality and time management, but you’re patient when guiding others, understanding that everyone learns at their own pace.
• Time Management: You can handle multiple tasks and prioritize the most important ones to ensure smooth session flow and positive outcomes.
• Continuous Improvement Mindset: You take pride in improving your craft and your ability to lead, always looking for ways to enhance your skills and the client experience.
• Tech-Savvy: You’re comfortable using technology, whether it’s POS systems or managing digital tools in the studio.
• Proactive and Self-Driven: You take initiative to solve problems and achieve the goals of the studio, whether that’s ensuring client satisfaction or improving internal processes.
• Team-Oriented: You work well with others, collaborate effectively, and are always willing to pitch in where needed to achieve the goals of the studio.

• Lead Silversmithing Sessions: Facilitate jewelry-making workshops where clients design, craft, and personalize their custom pieces. Ensure each session is informative, engaging, and runs smoothly.
• Provide Technical Guidance: Offer step-by-step assistance to clients during the silversmithing process, from design to final polish. Help clients with technical aspects of jewelry creation, such as metalworking, soldering, and finishing techniques.
• Ensure Client Satisfaction: Act as a knowledgeable and approachable resource for clients throughout their experience. Be prepared to address any questions or concerns, and ensure every client leaves with a high-quality, custom piece they love.
• Maintain Studio Safety & Cleanliness: Ensure that the workspace is well-maintained, organized, and safe for both clients and staff. Properly handle tools and equipment while maintaining safety standards.
• Manage Time Effectively: Oversee time management during workshops, ensuring that clients can complete their designs in the allotted session time while also enjoying the process.
• Assist with Inventory Management: Help track and maintain inventory of tools, materials, and supplies. Ensure all materials are stocked and organized for each session.
• Collaborate with Team: Work closely with the rest of the Gem Studio team to ensure smooth operations and consistent delivery of the studio’s services. Share feedback and ideas to improve the customer experience and operational efficiency.
• Problem-Solving: Handle unexpected challenges in a calm and professional manner. Adapt to changing situations and provide solutions to any issues that may arise during a session.
• Develop New Skills: Continuously improve your knowledge and skills in silversmithing, leadership, and customer service to stay at the top of your game and contribute to the studio’s success.