VAPE ADVISOR NEEDED! - STORE BASED REALISTIC OTE £28,500+

We are currently looking for enthusiastic and customer-focused Vape Advisors to join our teams across our Retford, Grantham, Newark, and Sleaford stores. As a Vape Advisor, you’ll be the face of VapeHQ, offering guidance and advice to customers, ensuring they find the right products for their needs, and delivering a positive in-store experience.

ABOUT US:

At VapeHQ, we’re passionate about delivering quality vaping products with exceptional customer care. As one of the UK’s leading vape retailers with 30+ locations across the UK and an online store, we pride ourselves on our friendly approach, expert advice, and commitment to helping our customers make informed choices. Whether you’re new to vaping or a long-time enthusiast, we’re here to support every step of the journey.

KEY RESPONSIBILITIES:

• Deliver exceptional customer service at all times
• Provide expert advice on vaping products and accessories
• Ensure stock levels are maintained and displays are well presented
• Restocking & Rotation
• Process sales, returns, and refunds accurately
• Resolve customer complaints efficiently and professionally
• Maintain up to date product knowledge
• Cover VapeHQ Cluster C = Retford, Grantham, Sleaford and Newark

YOUR ROLE AT VAPE HQ:

• Full-Time Flexibility: Our stores operate 9:00am – 6:00pm , 9:00am – 7:00pm or 8:00am - 6:00pm, Monday to Saturday (depending on the store you are assigned to) and 10:00am – 4:00pm on Sundays and your adaptable schedule will include covering shifts across our Retford, Grantham, Sleaford and Newark sites.
• Team Player and Lone Worker: You will primarily be working independently in our stores. However, full training will be provided alongside an experienced team members, and you may be scheduled with another colleague for certain shifts where needed.