POSITION OVERVIEW

We are seeking a knowledgeable and enthusiastic Retail Sales Associate to join our team. This is a customer-facing role in a store that celebrates the world of beverages, from fine wines to craft spirits, local beers, liqueurs, and more.
You don’t need formal training or certifications to apply , just a genuine passion for beverages. We provide educational opportunities to help you grow your expertise. All we ask is that you bring curiosity, enthusiasm, and a commitment to excellent customer service.

QUALIFICATIONS

• Passion for wine, spirits, beer, and liqueurs, with a genuine interest in learning more
• No formal training required, eagerness to learn is a must
• Prior retail, hospitality, or bar/restaurant experience is a plus but not required
• Strong interpersonal and communication skills
• Comfort in a fast-paced environment with multiple priorities
• Basic math skills and familiarity with POS systems
• Ability to work evenings, weekends, and holidays

SKILLS & ATTRIBUTES

• Warm, approachable, and service-oriented personality
• Ability to make beverage recommendations that are both informed and accessible
• Enthusiasm for sharing knowledge with customers of all experience levels
• Collaborative mindset and willingness to learn from others

• Customer Engagement: Greet customers warmly, listen, and learn about their tastes and preferences, and recommend beverages that fit their needs, whether for a casual gathering or a special occasion.
• Product Knowledge Sharing: Provide approachable, engaging information on wine, spirit categories, beer styles, liqueur uses, cocktail ideas, and food pairings.
• Sales & Service: Upsell premium or unique products when appropriate, and work toward meeting sales goals while maintaining a focus on excellent customer service.
• Learning & Development: Actively participate in tastings, training sessions, and ongoing education on beverage trends, production methods, and seasonal selections.
• Merchandising: Keep displays organized and visually appealing, highlight featured items, and ensure shelves are fully stocked.
• Transactions: Accurately process purchases, through the POS system.
• Store Experience: Maintain a clean, safe, and inviting environment for customers and staff alike.
• Team Collaboration: Support your teammates, share product knowledge, and contribute to a positive and professional workplace.