POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member
DEPARTMENT: Retail Operations
REPORTS TO: Store Manager

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps
• Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by

listening, understanding the situation and finding a resolution.

• Share product knowledge for the current add on when styling customers
• Complete customer bag checks when required

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator Benchmark
Sales vs Growth on LY
Average Dollar (Ave $) Above company benchmark
Items per sale (IPS) Above company benchmark
Add-On 15% and above
LOLA completion 90% Completion