Job purposeThe Retail Sales Consultant provides exceptional customer service, drives sales and builds strong client relationships. The role combines personalized product advice with efficient handling of transactions, customer orders and daily store activities.

• ResponsibilitiesAchieve the personal sales plan and agreed performance targets.
• Follow the company Playbook, customer service standards and store procedures.
• Understand customers’ needs, assist with product selection and provide clear, detailed information about product features and benefits.
• Identify relevant opportunities for upselling and cross-selling.
• Handle enquiries, resolve customer concerns and ensure a positive experience throughout the purchase process.
• Build and maintain strong client relationships through attentive service and follow-up.
• Maintain a clean, organized and welcoming sales floor, ensuring products are presented to store standards.
• Process transactions accurately, support inventory management and keep records up to date.
• Use the CRM system to order missing items, place pre-orders, register sales, process refunds, issue invoices and record goods handed over to customers upon collection.
• Stay informed about the product range, new launches and relevant market trends.