Retail Sales Consultant, Bristol

at  County Tile Warehouse part of Original Style Limited

HEALTH AND SAFETY

· Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
· Ensure compliance with all health and safety, quality and human resource policies and procedures of Original Style.
These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.

PURPOSE OF THE ROLE

Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner.

MAIN RESPONSIBILITIES

· Greet customers and ascertain what each customer wants or needs, without being overbearing.
· Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
· Continually learn about the product ranges.
· Maintain records related to sales.
· Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
· Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
· Answer questions regarding the showroom and its merchandise.
· Describe the range of products and explain the use, operation, and care of them to customers.
· Ticket, arrange and display merchandise to promote sales.
· Take delivery of stock from the main warehouse and store appropriately.
· With the help of the rest of the team, ensure good housekeeping is maintained – a clean and tidy shop is essential.
· If required, help customers to their vehicle with purchased product.
· Inventory stock.