PURPOSE OF THE ROLE

Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner.

MAIN RESPONSIBILITIES

· Greet customers and ascertain what each customer wants or needs, without being overbearing.
· Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
· Continually learn about the product ranges.
· Maintain records related to sales.
· Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
· Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
· Answer questions regarding the showroom and its merchandise.
· Describe the range of products and explain the use, operation, and care of them to customers.
· Ticket, arrange and display merchandise to promote sales.
· Take delivery of stock from the main warehouse and store appropriately.
· With the help of the rest of the team, ensure good housekeeping is maintained – a clean and tidy shop is essential.
· If required, help customers to their vehicle with purchased product.
· Inventory stock.