Retail Sales Director at Dyson

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategy Development, Sales Growth, Channel Management, Profitability Maximization, Cross-Functional Leadership, P&L Management, Market Dynamics Analysis, Retail Excellence, Stakeholder Influence, Team Management, Customer Experience, Demand Planning, Logistics Collaboration, Promotional Spend Management, Business Planning, Talent Development

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About The Role: To define and drive the long-term strategy to aggressively grow the Korea business. This role will play an important voice at the leadership table, providing a strong and challenging influence across the entire market leadership team bringing thought leadership and energy to challenge their market’s sales strategies by continuously developing new and existing channel alternatives. The incumbent will need to navigate the early ambiguity they will face whilst establishing the positioning, ways of working and ongoing rhythm of the role to champion for the direct approach. To be successful the role must provide powerful cross-functional leadership and influence. They will have a small, focused team of direct reports reporting into them, but achievement of the direct agenda will be largely dependent on them collaborating closely with all functions within the market (Customer Services, Marketing, Trade Marketing & Demand Planning, Logistics, etc) and leading delivery via a virtual, ‘dotted line’ team, sharing ownership for driving the overall performance, success and profitability of their market’s business. MAIN ACCOUNTABILITIES: Key responsibilities 1. Set the market vision for direct customer selling and experiences through both existing and new channels. Be a visible and inspiring figurehead, leading the charge to bring direct customer opportunities to life; build and maintain the interest, confidence and momentum that rapidly boosts the range and effectiveness of direct/indirect channels. Define the long-term strategy to build a sustainable business, based on local market dynamics and Dyson group principles. Create and galvanise people behind clear strategic plans that will fully exploit opportunities whilst growing overall market profitability and protecting the Dyson brand. 2. Deliver A sales to drive revenue and maximize profitability Drive effective channel strategies that optimise retail opportunities and Dyson profitably in line with Korea goals Responsible for delivering monthly sales volumes and communicating to the KR leadership team and wider business any changes to budget, target. Effectively manage the KR promotional spend budget to deliver the best return on investment through a transparent approval process Own the content of the monthly volume forecast submitted to Group Manage costs to maximise profitability 3. Deliver the strategy to aggressively grow the business in both the immediate and longer term. Drive first class execution of strategies and activities across the wide range of customer touchpoints – e.g. but not limited to below Department stores. Demo zones, live events, pop-up stores, experiential marketing, strategic partnerships Dyson outlet store Work collaboratively with all relevant teams – in market and in the Group commercial teams – to develop and ensure that all necessary building blocks (people, processes and systems) needed to deliver against direct ambitions are effectively in place. Provide direct line management of sales functions as appropriate for the market. Provide the strong and broad based, cross-functional leadership necessary to assure participation, collaboration and consistent delivery of the agreed direct strategies by the range of ‘matrixed’ customer facing functions. Bring a single-minded focus to strive for seamless, advocacy-creating direct customer experiences. Ensure customer journeys across all sales channels make sense and always deliver. Collaborate closely with functions that impact customer delivery – e.g. e-commerce, dot.com, logistics, supply, property. Bring personal passion to safeguard the wide range of operational details impacting direct customer experiences – whether store experience, store property portfolio considerations, etc. 4. Retail business management and development. Responsible for delivering monthly sales volumes, managing expenses, and communicating to the management team and wider business unit for any changes to budget, target or LE. Develop channel strategy considering market dynamics, consumer insights, and opportunities. Develop and implement joint business planning across major retailers. Responsible for upskilling the capability of the Account management team and field sales team to increase effectiveness and rate of sale per store – driving best practice across the country. Responsible for retail excellence Manage and optimize FTE including 3rd party vendors. Develop retail footprint (demo & dept stores & EM) 5. Retail store managements Responsible for overall performance, productivity and ROI of retail stores to ensure high-quality customer experience Develop effective sales strategies tailored for each retailer and its stores Ensure a healthy talent pipeline by fostering the development and growth of store staff, contributing to the achievement of overall company sales goals. Manage relationships with retailers and key stakeholders Ensure compliance with company policies, procedures and local regulations 6. Test, learn, share and continuously grow sales capabilities. Actively engage with the virtual, global leadership team; share own market findings, explore new ideas, and borrow inspiration from other markets and industries. Review resource and capability requirements to continue expansion of business. About You: Career background: Experience: Minimum 20+ years of progressive commercial experience, with at least 5 years in a senior leadership/Director-level role overseeing a significant retail or direct-to-consumer (DTC) operation in the Korean market. Deep expertise in managing and optimizing a multi-channel retail network in Korea, including Department Stores, hyper markets, and experiential/DTC channels. Extensive experience in Premium Consumer Electronics, Luxury Goods, or High-End Consumer Products with a proven track record of growing a premium brand's market share and profitability. Demonstrated success in full Profit & Loss (P&L) management and accountability for high-volume sales targets and promotional budgets (Trade Spend) with a focus on maximizing ROI and profitability. Managing in a matrix structure Proven ability to provide powerful cross-functional leadership and influence stakeholders across a matrix organization (Marketing, Supply Chain, Finance, Global/Regional teams) ‘General management’ capabilities to direct activities across a broad range of different disciplines (e.g. negotiating contracts, managing properties, practicalities of implementing direct strategies) MINDSET A challenger, with entrepreneurial outlook and behaviours; energised by thinking differently, not being constrained by classic ‘rules’; critically evaluates and ‘fights’ the system. Gets a clear buzz from driving and delivering change. Adaptability, flexibility, resilience, and results-orientation to consistently deliver objectives—despite volatile market conditions and frequent changes in internal strategy, goals, and execution plans. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

This role is responsible for defining and driving the long-term strategy to aggressively grow the Korea business, setting the market vision for direct customer selling across new and existing channels. Key accountabilities include delivering sales volumes, maximizing profitability through effective channel strategies, and leading execution across various customer touchpoints like department stores and experiential marketing.