JOB DESCRIPTION:

• Manage a team of up to 3 field trainers
• Successfully determine staffing requirements in accordance with client and company directives
• Ensure proper training of sales techniques, products, policies, etc.
• Administer and document all counsellings and terminations accurately and in a timely manner while following established procedures
• Contribute to team effort by assisting in launch-related activities, as needed
• Create and deliver executive-level PowerPoint presentations on RLT-TX program success, opportunities, and sales enablement initiatives
• Provide strategic direction for the field of the RLT-TX application to drive efficiencies in field execution
• Responsible for the training and development of new and current employees
• Effectively develop training for multiple departments as well as new tools/programs to accelerate the learning curve
• Accurately present compliance-related new hire orientation materials and appropriate mentoring programs
• Conduct pre-training conference calls with class attendees to discuss training expectations and travel guidelines
• Efficiently manage post-training activities including grading assessments, shipping signed compliance documents to HR, and communicating final training attendance roster to appropriate departments
• Conduct in-field observations to identify opportunities of improvement or areas of excellence; report findings to Training Manager and Sales Supervisor/Manager as appropriate
• Perform all other duties as assigned

QUALIFICATIONS

• Bachelor’s degree plus an additional 5 years of relevant experience required
• 4+ years experience in retail communications, scheduling, training, system support with the ability to demonstrate knowledge of best practices, methodologies, and technologies in each of these areas
• Experience in executing change management initiatives with established approaches
• Experience working with third party accounts and corporate operations teams
• Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning
• Adaptability to move at the pace of retail and work in a constantly evolving environment, making decisive decisions when needed
• High proficiency in Power Point, Word, Excel and FB Workplace
• Outstanding written and communications skills, time management, and organization skill
• Ability to drive and improve business cadence (planning, scheduling, communication), setting and improving processes, monitoring execution and driving accountability and visibility of progress against goals and objectives

• Manage and mentor a team of 3 trainers
• Fluent in both English and Spanish (must be able to read, write & speak Spanish)
• Travel to and facilitate training events, leadership training, new hire training, and market/store visits with local leadership.
• Create more opportunities for selling in-house solutions by building relationships with partners to learn customers’ needs and managing partners by region (via training, events, etc.).
• Collaborate with all stakeholders to tailor training to best fit the team’s needs.
• Manage the creation and implementation of a variety of different training methods including hands-on, blended, digital, technical, and train-the-trainer.
• Identify opportunities for improvement or areas of excellence within Market/Districts/Regions; report findings to senior leadership.
• Effectively train on how to create an exciting experience for consumers.
• Innovate new and fun ways to engage the team in training and development activities.
• Build strong relationships with business partners, account teams, internal management, etc.
• Effectively design/implement training materials to enhance the overall learning experience.
• Utilize learning to help reduce attrition.
• Help our teams achieve their sales goals.