Retail Sales Executive at Genius HRTech Dubai

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 27

Salary

50000.0

Posted On

05 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Advertising, Marketing & PR

Description

ecurity of customer payment information.

6. Promotions & Marketing Support

Actively communicate ongoing promotions, seasonal offers, loyalty programmes, and new product launches.
Support in-store promotional campaigns, product demonstrations, sampling activities, and customer engagement initiatives.
Ensure promotional signage, pricing, and marketing materials are displayed correctly.
Encourage customers to participate in loyalty programmes and other approved customer retention initiatives.
Provide feedback on customer responses to promotions, product demand, and market trends.
Support the implementation of brand standards and marketing activities within the store.

7. Teamwork & Communication

Work collaboratively with the Store Manager, Sales Team, Cashiers, Stock Controllers, and other departments to ensure smooth operations.
Participate in daily briefings, sales meetings, product training, and performance reviews.
Share customer feedback, product enquiries, and sales opportunities with the management team.
Support colleagues during peak trading hours and high-volume sales periods.
Assist in training new team members on product knowledge, customer service, and store procedures when required.
Maintain effective communication with management regarding sales performance, stock availability, and operational challenges.

8. Compliance & Professional Standards

Adhere to company policies, retail procedures, dress code, grooming standards, and customer service guidelines.
Maintain professional conduct and uphold the organisation's brand image.
Ensure compliance with applicable UAE retail regulations and internal operational requirements.
Protect company assets, merchandise, equipment, and confidential information.
Follow workplace health, safety, and security procedures.
Escalate customer complaints, operational concerns, suspected fraud, or policy violations through the appropriate channels.

Key Performance Indicators (KPIs)

The Retail Sales Executive will be evaluated against the following performance indicators:

KPI

Performance Measurement

Sales Target Achievement

Achievement of monthly and annual individual sales targets

Sales Conversion Rate

Percentage of customer interactions converted into purchases

Average Transaction Value

Average value of completed customer transactions

Units per Transaction

Number of products sold per transaction

Upselling & Cross-Selling

Contribution to additional product sales and basket value

Customer Satisfaction

Customer feedback, service quality, and complaint resolution

Customer Retention

Repeat purchases and customer loyalty engagement

Product Knowledge

Product expertise and accuracy of recommendations

Store Standards

Compliance with merchandising, cleanliness, and presentation standards

Operational Accuracy

Accuracy in POS transactions, billing, and stock handling

Attendance & Punctuality

Adherence to assigned shifts and attendance requirem

Required Qualifications & Experience

Education

High school diploma or equivalent qualification required.
Diploma or bachelor's degree in Business Administration, Sales, Marketing, Retail Management, or a related field is an advantage.

Professional Experience

Minimum 1–3 years of experience in retail sales, customer service, or a customer-facing sales environment.
Experience working in a retail store, showroom, department store, shopping mall, or consumer-facing business is preferred.

How To Apply:

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Responsibilities

ecurity of customer payment information.