A SUCCESSFUL RETAIL SALES MANAGER WILL STRIVE TO GO FOR WOW! GO FOR WOW! IS THE STANDARD OF CUSTOMER SERVICE AT DULUTH TRADING COMPANY. IT IS TREATING THE CUSTOMER RIGHT AND LOOKING FOR OPPORTUNITIES TO GO ABOVE AND BEYOND TO CREATE SPECIAL EXPERIENCES.

Position Details:

THE RESPONSIBILITIES OUTLINED IN THIS POSITION DESCRIPTION ARE A GUIDELINE FOR THE GENERAL DUTIES OF THE POSITION AND ARE NOT EXHAUSTIVE OF ALL DUTIES INHERENT IN THE JOB. DULUTH TRADING COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE QUALIFIED INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL JOB FUNCTIONS.

About Duluth Trading Company:

WHAT YOU’LL DO:

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.