Lead from the Front. Inspire People. Drive Performance.

Are you a passionate retail leader who loves being on the shop floor, coaching teams and creating exceptional customer experiences?

At InStitchu, we're looking for an experienced, energetic and hands on National Retail Sales Manager to lead our showroom teams across Australia. This isn't a role for someone who wants to manage from behind a desk. We're looking for a leader who thrives in the showrooms, works alongside the team, builds strong relationships and leads by example every single day.

If you're passionate about developing people, creating high performing teams and delivering outstanding sales results, we'd love to hear from you.

About Us

InStitchu is Australia's leading custom tailoring brand, delivering premium made to measure garments and an exceptional customer experience.

With showrooms across Australia, we combine world class fabrics, personalised styling and expert craftsmanship to create clothing that's tailored to every individual.

We're proudly Australian owned, ambitious, fast growing and committed to building a culture where our people thrive. Our success has always been built on passionate people who genuinely care about their team, their clients and delivering an exceptional experience.

About the Role

Reporting directly to the General Manager, you'll lead the performance of our national showroom network while helping shape the future of retail at InStitchu.

This is a highly operational leadership role. You'll spend the majority of your time working in our showrooms across Australia, coaching Stylists and Showroom Managers, lifting performance, maintaining exceptional retail standards and ensuring every client receives a premium experience.

Regular interstate travel is an essential part of this position.

Your responsibilities will include:

• Leading and inspiring showroom teams across Australia.
• Spending significant time in our showrooms, coaching and supporting the team on the shop floor.
• Driving sales performance through coaching, accountability and continuous development.
• Building a positive, high performing culture where people feel supported, challenged and motivated.
• Working closely with Showroom Managers to develop talent and succession plans.
• Recruiting, onboarding and developing exceptional retail talent.
• Ensuring visual merchandising, presentation, cleanliness and operational standards are consistently maintained across every showroom.
• Having an exceptional attention to detail and ensuring every showroom reflects the premium InStitchu brand.
• Identifying opportunities to improve conversion, average transaction value, client experience and overall showroom performance.
• Working closely with the leadership team to execute national retail initiatives and business strategies.
• Travelling regularly across Australia to coach, develop and support our showroom teams.

About You

You're an experienced retail leader who loves being with the team and leading from the front.

You enjoy coaching people, improving performance and creating an environment where teams genuinely enjoy coming to work.

You'll ideally have:

• Experience leading multiple retail stores, regions or national retail operations.
• A proven ability to coach and develop high performing sales teams.
• Strong commercial acumen and a passion for achieving results.
• Exceptional leadership and communication skills.
• Outstanding attention to detail and high personal standards.
• A strong eye for visual merchandising and showroom presentation.
• The confidence to have difficult conversations while building strong relationships.
• The ability to inspire accountability, ownership and teamwork.
• A willingness to travel interstate regularly.
• Experience within premium retail, luxury retail, fashion, hospitality or another customer focused environment.
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