DESCRIPTION

We are looking for a dynamic and results-driven Retail Sales Manager to lead our London retail operations. As the driving force behind our brand’s success in the capital, you will inspire and lead your team across multiple London locations to deliver outstanding results. With a passion for people and excellence, you will champion the customer experience, elevate store performance, and foster a culture of collaboration and growth. This is an exciting opportunity to make a real impact, ensuring our London stores shine and our brand thrives in one of the world’s most competitive retail landscapes.
If you’re a strategic leader with a passion for retail, customer experience, and team development, we want you to be part of our journey in London!

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors, ideally in London.
• Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences.
• Strong understanding of London retail operations, including merchandising, treatments, and customer engagement.
• Results-driven mindset, with a proven track record of meeting or exceeding sales targets in a competitive market.
• Experience conducting performance reviews, career development discussions, and building talent pipelines.
• Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners.
• Strong organisational and problem-solving abilities, with a focus on operational efficiency.
• Flexibility to travel across London to support stores and teams.

FINANCIAL & OPERATIONAL ACCOUNTABILITY

• Manage budgets for London locations, balancing cost control with exceptional customer experience.
• Provide performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership.
• Identify opportunities to improve operational efficiency while maintaining high standards.