DESCRIPTION

You will be the driving force behind our brand’s success in multiple locations, inspiring and leading your team to deliver outstanding results. With a passion for people and excellence, you’ll champion the customer experience, elevate store performance, and foster a culture of collaboration and growth. You’ll play a key role in not only meeting business goals but in developing and nurturing your team, empowering them to exceed expectations. This is a chance to lead by example, innovate in your approach, and make a real impact, all while ensuring our stores shine and our brand thrives. If you’re a dynamic leader with a passion for people and performance, we want you to be a part of our journey!

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors.
• Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences.
• Strong understanding of retail operations, including merchandising, treatments, and customer engagement.
• Results-driven mindset, with a proven track record of meeting or exceeding sales targets.
• Experience conducting performance reviews, career development discussions, and building talent pipelines.
• Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners.
• Strong organisational and problem-solving abilities, with a focus on operational efficiency.
• Flexibility to travel regularly across your area to support stores and teams.

FINANCIAL & OPERATIONAL ACCOUNTABILITY:

• Manage budgets for your area, balancing cost control with the need to deliver exceptional customer experiences.
• Provide detailed performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership.
• Identify opportunities to improve operational efficiency while maintaining high standards including Health & Safety, treatment tools, sampling strategy and FOC management.