Retail Sales Officer at Titan

Chandigarh, Chandigarh, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Retail Operations, Customer Service, Stock Management, Inventory Control, Customer Satisfaction, Complaint Resolution, Product Display, Sales Targets, Relationship Management, Store Management, Communication, Customer Centricity, Team Collaboration

Industry

Retail

Description

Job Requirements Job Description: Retail Sales Officer Job DescriptionUnique Job RoleRetail Sales OfficerFunctionSalesReporting toStore Manager LFS/ Store Manager 1BusinessJewelleryGrade Date---Job DetailsTo achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction Work Experience External Interfaces Internal Interfaces Key customers Regional teams VM team Merchandising team Support teams Job RequirementsEducationGraduate Relevant Experience8- 10 years Behavioural SkillsCustomer Centricity Delivers Results Build Effective Teams KnowledgeSales/ retail experience Process ContributionsProcess ContributionProcess OutcomePerformance MeasureSales: Product SalesReceive and engage with the customer to understand the customer’s requirement Introduce the various product offering to the customers and facilitate customer buying decision Prepare the estimate of the products selected and completing the sales transaction Achieve category wise sales target for the allocated section Assist the customer in a sales return or repair work Store operating policy Increase in customer satisfaction score Increase in revenue Sales: Retail Operations: Store ManagementAdhere to the standard operating procedures in the store Adhere to cost savings practices undertaken in the store Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment Ensure proper and attractive display of the products at the appropriate counter Transfer the stock to the locker at the close of the day Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft Monitor the dead stock and liaison with the store manager to minimise the same Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Store management Adherence to policies Sales: Retail Operations: Feedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Feedback mechanism Increase in customer satisfaction score Retail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines Complaint resolution policy Customer satisfaction scores

Responsibilities

The Retail Sales Officer is responsible for achieving sales targets by engaging customers, explaining product offerings, and facilitating the sales transaction process. They also manage daily retail operations, including stock maintenance, store display compliance, and resolving customer complaints.