Retail Sales Officer at Titan

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centricity, Sales Transactions, Inventory Management, Visual Merchandising, Customer Relationship Management, Complaint Resolution, Retail Operations, Communication Skills, Digital Savvy, Stock Replenishment

Industry

Retail

Description

Job Requirements Retail Sales Officer – New Jewelry Business Job Description Unique Job Role Retail Sales Officer Function Retail Reporting to Store Manager Business New Jewelry Business Grade L2-L3 Date Job Details To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assisting them in choosing the desired product and completing the sales transaction. External Interfaces Internal Interfaces Customers Regional teams VM team Merchandising team Support teams Process Contributions Process Contribution Process Outcome Performance Measure Sales: Product Sales Receive and engage with the customer to understand the customer’s requirement Introduce the various product offering to the customers and facilitate customer buying decision Prepare the estimate of the products selected and completing the sales transaction Achieve category wise sales target for the allocated section Assist the customer in a sales return or repair work Store operating policy Increase in customer satisfaction score Increase in revenue Sales: Retail Operations: Store Management Adhere to the standard operating procedures in the store Adhere to cost savings practices undertaken in the store Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment Ensure proper and attractive display of the products at the appropriate counter Transfer the stock to the locker at the close of the day Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft Monitor the dead stock and liaison with the store manager to minimise the same Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Store management Adherence to policies Sales: Retail Operations: Feedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Feedback mechanism Increase in customer satisfaction score Retail operations: Field sales operations management: Customer complaint resolution Manage customer queries and complaints as per the company guidelines Complaint resolution policy Customer satisfaction scores Work Experience Job Requirements Education Graduate Relevant Experience 3-5 years in the Jewelry/Apparel/Fashion Accessories/Similar sector with 2-3 years in a position of similar responsibility Behavioural Skills Customer Centricity Delivers Results Nurtures Relationships Passionate about our Categories & Products Good communication skills Knowledge Sales/ retail experience, Digital Savvy

Responsibilities

The Retail Sales Officer is responsible for achieving sales targets by engaging customers and facilitating the purchase of jewelry products. They also manage store operations, including stock maintenance, product display, and handling customer feedback and complaints.