Retail Sales & Service Associate at Midcontinent

Fargo, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Technology Proficiency, Problem Solving, Conflict Resolution, Relationship Building, Cash Handling, Equipment Knowledge, Time Management, Adaptability, Teamwork, Attention to Detail, Training, Privacy Compliance, Attendance

Industry

Telecommunications

Description

Job Summary: Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in. Responsibilities: * Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options. * Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment. * Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community. * Apply a positive customer service attitude in interactions with all customers and establish positive rapport. * Meet or exceed defined sales goals (weekly, monthly, yearly, etc.). * Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions. * Follow up with customers in a timely manner if necessary. * Receive customer payments and maintain the cash drawer. * Clearly explain and demonstrate equipment connectivity and functionality to customers. * Verify the functionality of returned equipment. * Meet ongoing sales training requirements. * Communicate effectively and professionally in all forms of communication with internal and external customers * Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment. * Store cleaning duties as assigned per location. * Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Required Qualifications: * High school diploma or GED required. * Basic typing, email and computer skills. * Proficient at using technology including the internet and applications. * Exceptional communication skills, both verbal and written. * Ability to adapt and excel in a fast-paced work environment. * Employees may be required to work rotating shifts. * Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. Preferred Qualifications: * Previous customer service/ sales experience in a retail environment preferred. Work Environment: * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs. * The noise level in the work environment is moderate to loud. * Employees may be required to stand in a retail environment for up to 8 hours a day. Mental Demands: * Ability to understand, follow and execute both routine and non-routine verbal and written instructions. * Proficiency in understanding problems and collaborating with others to find alternative solutions. * Clearly articulate instructions and expectations. * Skilled in focusing on the issue at hand without reacting emotionally. * Ability to de-escalate conflicts effectively. * Maintain availability and composure during periods of continuous, high interaction volume. * Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions. Qualifications BASE WAGE + SALES INCENTIVE PAY! GREAT WORK SCHEDULE - 8:30AM TO 5:30PM, MONDAY THRU FRIDAY, and EVERY OTHER SATURDAY 9:00AM TO 1:00PM! 40-HOURS/WEEK WITH FULL-TIME BENEFITS!

Responsibilities

The Retail Sales & Service Associate is responsible for driving sales of telephone, internet, and cable TV services while providing excellent customer service to walk-in customers. They must build relationships with customers, meet sales goals, and accurately handle transactions.