JOB DESCRIPTION

The Retail Specialist will oversee the daily operations of the retail shop @ Takashimaya B2 to ensure its overall success. He/she will be required to assist customers with their inquiries, ensuring excellent customer service and maintain effective communication with the management.

Key responsibilities

• Drive monthly sales target and promotions to meet company’s objectives
• Providing excellent buying experience to our customers by offering product recommendations and sharing of product knowledge
• Conduct a weekly stock-take to ensure sufficient stocks in the shop
• Handle customer complaints professionally and escalate issues to management when necessary
• Handle cashiering and accurately process transactions
• Assist with packing of retail packaging whenever necessary with proper labeling and sealing of the products
• Restock shelves and ensure that all products on display are organized and compliant with regards to product labelling
• Maintain cleanliness of the outlet and storeroom at all times
• Monitor stock levels and reorder points
• Communicate all feedback from customers to management
• Record keeping and reporting as per required by the company

Requirements

• Attention to detail
• Has a spirit of excellence
• Possesses teamwork and willingness to contribute

Both part time and full time positions available

• Part Time: min 3 days per week
• Full Time: 5 days per work

• Drive monthly sales target and promotions to meet company’s objectives
• Providing excellent buying experience to our customers by offering product recommendations and sharing of product knowledge
• Conduct a weekly stock-take to ensure sufficient stocks in the shop
• Handle customer complaints professionally and escalate issues to management when necessary
• Handle cashiering and accurately process transactions
• Assist with packing of retail packaging whenever necessary with proper labeling and sealing of the products
• Restock shelves and ensure that all products on display are organized and compliant with regards to product labelling
• Maintain cleanliness of the outlet and storeroom at all times
• Monitor stock levels and reorder points
• Communicate all feedback from customers to management
• Record keeping and reporting as per required by the compan