JOB OVERVIEW

• Region: Scotland - Edinburgh
• Job title: Retail Security Officer
• Location: Ikea Edinburgh
• Hours: Full time 4 on 4 off Shift pattern (average 42hrs a week)(Free Parking and great access by Public Transport)
• Job Overview: Mitie is looking for Retail Security Officer for a prestigious client in the Edinburgh area who can deliver exceptional customer service whilst creating a safe and secure shopping environment for all. A full background check will be completed including a full 5-year employment/education history. Ideally you will already hold an SIA licence.

Operations

• To deliver industry leading customer service and maintain a uniformed presence to deter criminal activity.
• Work with the on-site risk and compliance team to detect criminal activity, remove ASB, and carry out control room duties as required. Liaise with the on-site Risk Management Team, you will contribute towards creating a risk aware culture by also actioning incident reports, deal with customer enquiries, and work with local authorities.
• The ideal candidate will already have experience working within a fast-paced environment and has experience working in loss prevention and security.
• Previous experience working with NVR CCTV, fire, intruder, access control, and BMS systems is desirable.
• Knowledge of ASCONE, PACE, and safe working practices is also desirable.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• To call emergency services and Communication Centre to report all incidents.