Royal Voluntary Service has an opportunity available for a Senior Retail Customer Assistant to join our team at Norfolk Community Hospital, Royal Voluntary Service, Bowthorpe road, Norwich, NR2 3TU . You will join us on a part-time, permanent basis and in return, you will receive a salary of £12.68 per hour (FTE £23,091 per annum) .

You will Supervise the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. To Support the manager to deliver set KPI’s by directing, developing & supervising a team to achieve set goals. Ensuring that all policy & procedures are followed at all times.

• Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
• Supervising of a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
• Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
• To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock takes.
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude.
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
• Support the manager to achieve KPI’s set & be able to direct, train & support your team to deliver.
• Be able to communicate & feedback to your team & your manger on good performance but be able to challenge when you see there is an improvement required.Flexible to the needs of the business & be available to work any day of the week including weekends. You may be required to work out of hours to assist in training or stock takes

ABOUT THE SENIOR RETAIL CUSTOMER ASSISTANT ROLE:

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Shop and Cafe, in Norwich Community Hospital.

In this role, you will be responsible for:

• Providing friendly, helpful and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
• Supervise the site and the team in the absence of the Retail Service Manager and supporting the manger to achieve KPI’s set & be able to direct, train & support your team to deliver

Hours: 12 per week

• This is a job share position, working 12 hours per week .
• You must be available to work predominantly Mondays and Tuesdays .
• Typical shifts include:
• 09:00 – 15:30Flexibility is key to support the needs of the service and to provide cover for your job share colleague as required.

THIS IS WHAT YOU’LL BE DOING:

You will Supervise the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. To Support the manager to deliver set KPI’s by directing, developing & supervising a team to achieve set goals. Ensuring that all policy & procedures are followed at all times.

• Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
• Supervising of a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
• Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
• To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock takes.
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude.
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
• Support the manager to achieve KPI’s set & be able to direct, train & support your team to deliver.

• Be able to communicate & feedback to your team & your manger on good performance but be able to challenge when you see there is an improvement required.Flexible to the needs of the business & be available to work any day of the week including weekends. You may be required to work out of hours to assist in training or stock takes.

THIS IS THE LATEST YOU’LL BE ABLE TO APPLY, PROVIDING WE DO NOT CLOSE TO APPLICANTS EARLY:

The closing date for this role is 19 th September 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant