Retail Service Development Lead
“Driving improvements in service maturity & revenue across our global retail network.”

SUMMARY

This role is responsible for elevating the service experience at retail stores (owned & independently run) and for deploying new service products. Partnering with in-country retail specialists & account managers, you will develop practical ways to audit service quality at bike shops whilst creating initiatives to reward retailers that consistently deliver a premium service experience. You will roll out revenue-driving service products (such as extended warranty, service plans etc), whilst supporting proactive field service campaigns.

• Do you have service experience with electro-mechanical systems (e.g. automotive, ebikes)?
• Are you familiar with the technical support needs of retailers – specifically their warranty systems/claim tools?
• Do you have proven experience in rolling-out service education programs and tracking completion?
• Have you reduced field failure rates and customer downtime through proactive service campaigns?
• Have you been responsible for hitting revenue targets from the sale of service or warranty plans?
• Are you a natural communicator/influencer that can bring multi-cultural teams together to drive change?

If you were able to answer “Yes” to these questions, we want to talk to you!

• Do you have service experience with electro-mechanical systems (e.g. automotive, ebikes)?
• Are you familiar with the technical support needs of retailers – specifically their warranty systems/claim tools?
• Do you have proven experience in rolling-out service education programs and tracking completion?
• Have you reduced field failure rates and customer downtime through proactive service campaigns?
• Have you been responsible for hitting revenue targets from the sale of service or warranty plans?
• Are you a natural communicator/influencer that can bring multi-cultural teams together to drive change