Retail Service Manager - Northrim Building at Northrim Bank

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

67755.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Training & Development, Operational Excellence, Growth & Innovation, Problem Solving, Compliance & Risk Management, Communication Skills, Detail Orientation, MS Office Proficiency

Industry

Banking

Description

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: * Medical, Dental and Vision insurance, including FSA (Flex Spending Account) * Paid Time Off to include select paid holidays * Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $67,755.10 annually , $2,605.96 bi-weekly 🌟 Lead the Charge as Our Retail Service Manager! 🌟 Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager! Position: Retail Service Manager Location: Northrim Building Job Type: Full-Time, Permanent What’s in it for You? * Lead a Team of Rockstars: You’ll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development. * Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more! * Career Growth: This is your chance to develop and implement procedures that directly impact the bank’s success while fostering your own career development in a collaborative, high-energy environment. Key Responsibilities: 🚀 Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction. 💼 Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations. 🔍 Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations. 📈 Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance. 💡 Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed. 🛡 Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits. What We’re Looking For: We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here’s what you’ll need to bring to the table: * Education: Bachelor’s degree in a related field (or equivalent experience). * Experience: * 4+ years in financial institutions, including 2+ years of management experience. * Deep knowledge of banking procedures, compliance regulations, and retail banking operations. * Skills: * Proven ability to lead, motivate, and inspire teams. * Excellent communication skills, both written and verbal. * Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations. * Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). * A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously. Bonus Points For: * Experience managing IRA and HSA products. * A background in vendor management. * A proactive, customer-first mindset that drives results. Why You’ll Love Working With Us: * Work with the Best: Lead a dynamic and motivated team in a collaborative environment. * Make an Impact: Your decisions will directly affect our customers' experiences, our employees’ growth, and the bank’s success. * Growth Opportunities: With our focus on development and advancement, you’ll have plenty of opportunities to grow your career. * Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being. Ready to make a real impact? If you’re a motivated leader with a passion for delivering exceptional service and operational excellence, we’d love to hear from you! Apply today and help us redefine what retail banking can be. Full Time, Exempt Grade 18 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.

Responsibilities

The Retail Service Manager will lead the retail banking team to ensure exceptional customer service and employee satisfaction. They will also oversee training programs and streamline branch processes for operational excellence.