TRAINING, IMPLEMENTATION AND EDUCATION:

• Actively support Regional and Country Managers in delivering services KPI objectives and exceptional customer experience vision from a services perspective across all markets
• Support in services training rollouts and sign offs for new store openings, workshops and coaching sessions.
• Support in the development of Jewells team, services knowledge to ensure a seamless experience in services compliance, store openings and consistency of service across all markets.

ABOUT THE ROLE

As a Retail Services Compliance Officer, you’ll be ensuring Jewells is compliant with all relevant regulations, policies and ethical standards related to health, safety and legal requirements for retail services. You’ll be at the forefront of Services Experiences, ensuring team are trained, competent and efficient across appropriate services. Always with Jewells vision of offering our customers an exceptional experience always! Retail Services are specifically but not limited to: Piercing, Tattooing, Perm Jewellery welding and engraving services.
No piercing, tattoo or welding experience? No problem! You’ll receive certified Piercing training at London’s top academy, becoming an accredited piercer as well as receiving JEWELLS welder training.

To be successful in this role you will have:

• Experience in beauty, piercing, tattooing or jewellery industry is a plus, but a professional and positive attitude along with a willingness to learn is a must
• Willingness to be trained and accredited in services including but not limited to piercing, welding and engraving
• Excellent communication and interpersonal skills at all levels
• Data entry skills and Excel proficient.
• Strong organizational skills with a high attention to detail.
• Ability to work independently and as part of a team
• Be engaging, positive and have a ‘Can do attitude’ with a keen sense of urgency.
• A results-driven mindset with capability to train and educate team on services experience an compliance,
• A commitment to upholding the highest health and safety standards to ensure compliance is achieved across markets.
• A passion for casual luxury and the JEWELLS mission.
• Ability to work full time, 40 hours per week. (Some weekend and evening work may be required