Retail Shift Manager-Mt. Island at Goodwill Industries of the Southern Piedmont

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

17.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Store Operations, Staff Management, Opening Procedures, Closing Procedures, Deposit Management, Customer Complaint Resolution, Refund Issuance, Customer Service, Donor Service, Production Decisions, Scheduling Decisions, Merchandise Flow, Shipment Coordination, Merchandise Display, Employee Supervision, Safety Reporting

Industry

Non-profit Organizations

Description

Description About Us At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities. We offer: Starting pay of $17.00/hour Annual raises & production bonuses Free skill-building and career development classes Generous team member discounts Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement Join a team where your work creates meaningful change. ________________________________________ What You’ll Do Support store operations and staff management to keep our store running smoothly. Open and close the store, manage deposits, and secure the building Resolve customer complaints and issue refunds Ensure customers and donors receive friendly, prompt service Make production and scheduling decisions in the absence of management Manage the flow of donated goods to optimize sales Coordinate shipments and merchandise flow to meet goals Rotate, organize, and display merchandise by category and color Step in to assist with store team duties as needed Supervise employees and store activities when managers are unavailable Report safety or theft concerns to store leadership ________________________________________ Requirements What We’re Looking For Someone who leads by example, thrives in a fast-paced retail environment, and is passionate about making a difference. You have: High school diploma or GED 1 year of Goodwill retail experience or 2 years of general retail experience (or an equivalent combination) This job keeps you on the move! Most of the time, you'll be talking, listening, standing, and walking. You'll frequently use your hands, reach, push, and pull. Occasionally, you may sit, kneel, stoop, throw, or twist. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong close, color, and depth vision are essential. Some local travel is involved.

Responsibilities

This role involves supporting overall store operations and staff management to ensure smooth daily functioning, including opening/closing procedures and handling customer interactions. Key duties also include making production and scheduling decisions in management's absence and coordinating the flow of donated goods to optimize sales.