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Retail Shift Supervisor at The Norfolk Companies
Boston, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

58000.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Interpersonal Skills, Customer Service, Teamwork, Organizational Skills, Time Management, Inventory Management, Merchandising, Training, Security, Safety Compliance

Industry

Wholesale Building Materials

Description
Description Norfolk Hardware & Home Center is an icon in Boston committed to providing our customers with exceptional service since 1934. We provide a wide range of quality products and services to our community. We are seeking a dedicated and responsible Shift Supervisor to join our team. Position Summary: As a Key Holder, you will play a vital role in managing our store operations. You will be responsible for supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment. Key Responsibilities: Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service. Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience. Store Operations: Working closely with Store Management, you will assist in daily store operations, including opening and closing procedures, inventory management, and merchandising. Training and Development: Mentor and support to floor staff to enhance their skills and knowledge. Security and Safety: Maintain a safe and secure store environment by following company policies and procedures. Requirements Qualifications: Strong leadership and interpersonal skills Excellent customer service orientation Ability to work independently and as part of a team Strong organizational and time management skills Retail experience in a home center preferred, but not required Benefits: Competitive salary and benefits package Opportunities for growth and advancement We offer an awesome work environment (think discounts on all the cool tools you'll ever need!). If you are a dedicated and motivated individual who is passionate about providing exceptional customer service, we encourage you to apply. PM19
Responsibilities
The Shift Supervisor will act as a Key Holder, overseeing floor staff to achieve sales goals and ensuring excellent customer service by resolving inquiries and complaints promptly. Responsibilities also include assisting with daily store operations such as opening/closing, inventory management, and merchandising.