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Retail Shop Manager, Benin at Airtel Africa

Lagos, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Problem-solving, Report writing, Business process understanding, ECMS, Single screen, USDM, CCUI, SV, Analytical skills

Industry

Telecommunications

Description

Why Airtel Africa? At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you. We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers. By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa. About the Role: The purpose of the role is to implement and monitor Service Delivery strategy in assigned showroom to ensure that customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution. Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

The Retail Shop Manager is responsible for implementing and monitoring service delivery strategies within the assigned showroom. They ensure that customers receive a positive in-store experience and achieve complete query resolution.