Retail Shop Manager at Entain

Blackpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

14.2

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sports Knowledge, Customer Service, Team Leadership, Team Development, Compliance Strategy, Business Understanding, Cost Management, Shop Standards Maintenance, Recruitment, Induction, Learning And Development, Rota Management, Organisational Skills, Relationship Building, Communication, Proactivity

Industry

Entertainment Providers

Description

Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together. Job Description Do you love sports or have a passion for great customer service? Can you lead and develop a successful team? As a Retail Shop Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to lead a team that wins together and does what’s right by our customers. Reporting to the Area Manager you will be responsible for the running and management of your store, adhering to the companies gold standards and driving your shop team to achieve excellence in all areas. Are you ready to launch a winning career? Salary is £14.20 per hour What you will do Lead, develop and train your team to deliver outstanding service to a wide variety of customers. Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy. Develop your team to have a sound understanding of the business and our products. Plan and work towards defined targets and goals, and manage controllable costs. Ensure you and your team maintain high shop standards in terms of appearance and cleanliness. Follow our recruitment, induction, and ongoing learning and development processes to help build a strong shop team. Develop your team in their current role and support those who show potential and want to progress within the business. Complete shop rotas to agreed timescales and with fairness and the work-life balance of your team in mind. Support your wider area team as required, e.g. investigations, formal meetings, lead roles. Working Patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 37.5 hours and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance. Qualifications Do you have the ability to drive performance and achieve results? Passion for delivering great customer service! Do you have excellent organisational skills? Ideally with previous people management experience. Do you enjoy building strong relationships and can you communicate effectively? Self-motivated and proactive, with the ability to adapt and learn. Are you happy to work alone or as part of team? Ability to deal with challenging situations in a calm and professional manner. You must be 18 years of age or over to work in one of our betting shops. Additional Information At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Benefits include: Annual Bonus Scheme 28 days annual leave Pension Scheme and annual ShareSave. Discounts with hundreds of retailers through Entain Deals. Healthcare and wellbeing support. Development opportunities. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a major part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. Equal Opportunities. If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Advertising Department: Retail Shops Referral Category: ♥ Hourly Rate for Retail: £14.20 per hour Retail Working Hours: 37.5

Responsibilities

The Retail Shop Manager will lead, develop, and train the team to deliver outstanding customer service while ensuring adherence to responsible gambling and compliance strategies. Responsibilities also include planning towards defined targets, managing controllable costs, and maintaining high shop appearance standards.