TILE & BATHROOM MOUNTAIN ARE LAUNCHING A BRAND-NEW SHOWROOM IN A PRIME LOCATION IN CARDIFF, WITH A HUGE SELECTION OF TILES, TILING PRODUCTS AND BATHROOMS ON DISPLAY TO VIEW, ALL AT INCREDIBLY COMPETITIVE PRICES.

Are you an experienced, motivated and passionate manager who has a proven track record in managing and coaching sales staff to create an exceptional customer experience? If so, this is an exciting time for you to join one of the UK’s fastest growing tile and bathroom retailers and to help us maintain our number one position.
You will be responsible for driving high performance by coaching, developing, challenging, and supporting your team. You will be accountable for driving our showroom performance and profitability to its highest level so you will need to be able to think on your feet, plan strategically and know how to get things done. Having a background in the Tile/Bathroom industry would be beneficial but not essential as full product training will be provided.

Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:

• Strong People Management skills
• Excellent communication skills
• Highly developed interpersonal skills
• Ability to multitask
• Outstanding customer service skills
• Previous customer-facing retail experience
• Ability to engage and inspire customers
• Confident and professional manner in dealing with a variety of different customer situations
• Ability to work under own initiative
• Flexibility to cover store opening hours including weekends (and work in alternative locations if required)

• To effectively control the day to day operational activities of the Store
• To lead the Sales Team ensuring they are maximising their potential and delivering the required performance levels in line with KPI’s.
• To ensure that company standards are adhered to all times, such as presentation of staff, environment and goods.
• To communicate appropriately across all levels of business. Timely, accurate and professional responses to internal and external customers/partners and proactive outbound communication.
• To take full ownership of Store operations, prioritise, organise and act to deliver required solutions
• To develop your team including the identification and delivery of training needs

Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:

• Strong People Management skills
• Excellent communication skills
• Highly developed interpersonal skills
• Ability to multitask
• Outstanding customer service skills
• Previous customer-facing retail experience
• Ability to engage and inspire customers
• Confident and professional manner in dealing with a variety of different customer situations
• Ability to work under own initiative
• Flexibility to cover store opening hours including weekends (and work in alternative locations if required).