POSITION OVERVIEW:

As a Retail Skin Specialist / Front of House (FOH) Coordinator, you will be the first point of contact for our clients, ensuring a seamless and welcoming experience from the moment they walk through our doors. You will play a vital role in maintaining an atmosphere of professionalism and luxury, providing exceptional customer service while managing reception duties.
A key aspect of this role is having a solid understanding of skincare, including knowledge of the brands we work with like SkinCeuticals and Obagi, in order to assist with client inquiries. A knowledge of body treatments is an added plus, helping to guide and inform clients about our full range of services.

· Welcome and check in clients, ensuring they feel comfortable and well-informed.
· Manage appointment bookings and schedules, both in person and over the phone.
· Handle client inquiries regarding skincare and body treatments, providing knowledgeable answers and guiding them through treatment options.
· Maintain an organized and professional front desk area.
· Provide clients with information about skincare brands, especially SkinCeuticals, Obagi, and other premium lines.
· Assist clients in choosing appropriate skincare products and treatments based on their needs.
· Stay updated on new treatments, products, and skincare trends to provide expert advice.
· Assist practitioners in preparing treatment rooms and ensure the clinic maintains the highest standards of cleanliness.
· Process payments, manage client records, and assist with follow-up appointments.
· Coordinate with the clinic team to ensure smooth daily operations.
Requirements:
· Previous experience in a customer-facing role, preferably within the beauty, aesthetics, or luxury service industry.
· Strong knowledge of skincare, with experience or knowledge of brands such as SkinCeuticals, Obagi, and others.
· Knowledge of body treatments and aesthetic procedures is a plus.
· Exceptional communication and interpersonal skills.
· A passion for delivering high-quality service and care to clients.
· Ability to manage multiple tasks in a fast-paced environment.
· Proficiency in using appointment booking software and Microsoft Office.
Job Type: Full-time
Pay: Up to £30,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• Passionate about the Beauty & Aesthetics Industry?
• Are available to work every other weekend (Saturday & Sunday inclusive)

Language:

• English (required)

Location:

• London SW1W 8EL (required)

Work Location: In person
Application deadline: 10/02/2025
Reference ID: Front of House - Cavendish Clinic - Peter Jone