RETAIL SPECIALIST - Dayton Girl Scout Shop
Girl Scouts of Western Ohio is looking for our next Retail Specialist - the magic behind the merch! Our Girl Scout Shop is where new adventures begin! Whether it’s a girl getting her very first badge, a troop leader picking up supplies for the next big adventure or a parent choosing the perfect gift for their Girl Scout, the shop is a vibrant, welcoming place that brings the Girl Scout experience to life.
We’re looking for a Retail Specialist in our Dayton Girl Scout Shop who’s ready to make every guest interaction memorable. You’ll be the friendly face behind the counter and the go-to expert for uniforms, badges, fun branded gear, and all the essentials that help girls shine.

You’d be great in this role if you:

• Love providing in-person customer service and creating a warm, engaging environment
• Have experience working in a boutique, gift shop, or specialty retail space
• Are comfortable with POS systems, cash and card transactions, and keeping things organized
• Are energized by helping others and supporting a meaningful mission

Joining Girl Scouts of Western Ohio means becoming part of an inclusive, mission-driven team that’s all about empowering girls and supporting our local communities. We believe work should feel purposeful and be fun. If you’re ready to join a movement that’s building the next generation of leaders, we’d love to meet you!

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or GED equivalent with a minimum of one year experience in retail sales and/or in-person customer service.
• Experience working in a gift shop, gift store, souvenir shop, antique shop, airport shop, boutiques, and other specialty stores is highly preferred.
• Cash handling experience and experience using a tablet (used as the register)
• Intermediate knowledge of Microsoft Office products and ability to learn new software.
• Experience working in a customer relationship management or point of sale (CRM/POS) platform, preferred.
• Experience in retail merchandising procedures, including stocking and inventory control. (strongly preferred)
• Strong customer service and communication skills.
• Ability to recognize and appropriately handle sensitive and confidential customer information.
• Valid state driver’s license and functioning vehicle for work within the Girl Scouts of Western Ohio region.

ESSENTIAL FUNCTIONS

• Provide exceptional customer service to girls, caregivers, volunteers, and staff — in person, by phone, and via email.
• Guide customers in selecting uniforms, insignia, program materials, and fun Girl Scout-branded merchandise.
• Maintain a clean, organized, and visually appealing retail environment, including merchandising and restocking.
• Process transactions accurately using a point-of-sale (POS) system, handling both cash and card payments.
• Track inventory levels and assist with ordering, receiving, tagging, and organizing new merchandise.
• Prepare and fulfill online and in-store pick-up orders in a timely and accurate manner.
• Support pop-up shops at events, council programs, and seasonal activities — some local travel may be required.
• Collaborate with the retail and marketing teams to promote new products and seasonal campaigns.
• Share knowledge about the Girl Scout program and help connect customers with resources and staff.
• Assist with special projects, shop displays, and maintaining compliance with branding and safety standards.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

You’d be great in this role if you:

• Love providing in-person customer service and creating a warm, engaging environment
• Have experience working in a boutique, gift shop, or specialty retail space
• Are comfortable with POS systems, cash and card transactions, and keeping things organized
• Are energized by helping others and supporting a meaningful missio