The Retail Specialist assists in the day-to-day operation of Girl Scouts Heart of the Hudson (GSHH) retail shops and helps to ensure inventory meets the needs of GSHH membership and visitors. S/he provides excellent customer service to help increase GSHH’s revenue.

EDUCATION, PREPARATION, AND TRAINING

• High School diploma, or GED, and at least oneyear experience in a retail environment.
• Understanding of the applications of the Girl Scout program, philosophy and policies.
• Commitment to the Girl Scout’s mission and Girl Scouts membership required.
• Successful completion of a background check.

SKILLS

• Must be detailed oriented and have prior experience in money reconciliation.
• Must be a creative thinker with good judgment and strong operational focus.
• Proven ability to work collaboratively and affect a crossfunctional team.
• Support GSHH’s dedication to promoting diversity, equity and inclusion.
• Ability to manage multiple projects and meet deadlines.
• Must possess superior organizational, time management and customer service skills.
• Strong interpersonal, written and oral communications skills to ensure effective interactions with diverse individuals, at all levels of the organization and with the public.
• Must have good judgment and strong operational focus.
• Must be well organized, selfdirected as well as a team player.
• Strong work ethic, unquestionable reputation for honesty and integrity. Must have the ability to maintain utmost confidentiality at all times.
• Must be able to work flexible work schedule including possible nights/weekends. Hours will vary depending on the time of year.

COMPUTER SKILLS

• Proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
• Experience using a Customer Relationship Management system, Salesforce preferred, is a plus. Experience with a Business Intelligence tool, preferably Looker, is a plus.
• Experience with Point of Service (POS) Software, preferably RMS Manager and Op Suite.

• Actively participates in the development and implementation of an annual plan of work to direct the daytoday operations of the shop and help ensure sales goals are achievable.
• Develop and implement procedures, including store hours of operations that provide for shopping convenience.
• Provide outstanding customer service to all.
• Ensure retail operations present a positive image of GSHH and Girl Scouting, and ensure procedures are efficient, effective and work in conjunction with the other retail shops.
• Perform check out duties, balance sales drawer on a daily basis, make appropriate bank deposits, provide a daily sales report, and other reports as requested.
• Implement an inventory control system.
• Conduct periodic and annual inventories and maintain appropriate inventory to meet seasonal and special needs of GSHH customers.
• Implement strategies and plans to improve customer service, ensure the customers’ needs are met, complaints are resolved, and service is quick and efficient.
• Assist in the placement of products and displays to effectively maximize sales and profitability; stock shelves.
• Utilize Point of Service software, OpSuite, to finalize sales.
• Keep abreast of GSHH program activities and events to recommend new merchandise.
• Create and market special events and promotions to draw girls and volunteers to the stores.
• Enter receivables into Point of Service System
• Maintain a Customer Service focus for both internal and external stakeholders.
• Perform other duties as assigned.