Retail Store Associate (Melbourne) at moomoo

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Opening, App Navigation, Platform Guidance, Event Support, Workshop Support, Store Operations, Documentation, Compliance, Sales Support, Client Acquisition, Communication, Multitasking, Tech-Savvy, Problem Solving

Industry

Financial Services

Description

Join Moomoo as a Retail Store Associate Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech—and we want you on our journey! What You’ll Do As our Retail Store Associate, you’ll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry. Your Day-to-Day: Welcome and assist new clients with account opening and app navigation. Answer basic questions and help clients feel confident using Moomoo’s innovative features. Support marketing events and workshops—be part of the buzz around our newest campaigns. Work with your team to keep store operations on track and clients happy. Help with documentation and compliance, always keeping client information safe. Assist sales efforts by following up on leads and supporting client acquisition goals. About You 1–2 years’ experience in customer service, preferbally financial advice, or retail investment services Basic knowledge of financial markets and trading platforms People-focused: great communicator (English; Mandarin/Cantonese a plus) Organised, detail-oriented, and comfortable with multitasking Willing to work rotating shifts, including weekends and holidays Tech-savvy and keen to learn new digital tools Customer-first problem solver who’s always ready to help Perks & Benefits Growth: Work for a leader in digital brokerage, with unlimited career opportunities Competitive rewards: Market-driven salary and performance bonuses that reflect your impact Coverage: Comprehensive insurance for you and your family Culture: A fun, diverse workplace with frequent team events and celebrations Surprises in store: More benefits revealed as you progress through the hiring process!

Responsibilities

The associate will serve as the welcoming representative in the experiential store, assisting clients with account opening, platform navigation, and ensuring a smooth investment experience. Responsibilities also include supporting marketing events, maintaining store operations, handling documentation, and assisting with sales follow-up.