AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

Please refer the Job description for details