Description:
Norfolk Hardware & Home Center is seeking an experienced Assistant Store Manager to join our team in supporting day-to-day store operations and leading our dedicated staff. This is an excellent opportunity for a retail management professional to grow with an established hardware and home improvement retailer serving the greater Boston community.

SALES & CUSTOMER EXPERIENCE

• Actively participate in sales efforts by assisting customers with purchases and product demonstrations
• Provide expert product knowledge and delivery information to customers
• Monitor and improve store productivity metrics
• Ensure excellent customer service standards across all interactions

EXPERIENCE & EDUCATION

• Minimum 6 years of retail management experience in fast-paced environments
• Employee management experience including coaching, hiring and training
• Experience in hardware, paint, lumber, or building materials industry strongly preferred
• Proficiency with ERP systems (we use BisTrack) and Microsoft Office Suite
• Bilingual capabilities a plus

SKILLS & ATTRIBUTES

• Strong knowledge of hardware and home improvement products
• Excellent communication and interpersonal skills
• Ability to think quickly and resolve problems professionally
• Strong leadership skills with proven ability to motivate teams
• Self-motivated with commitment to professional development
• Highly organized with ability to manage multiple priorities
• Understanding of merchandising principles and sales drivers

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs regularly and up to 100 lbs with assistance
• Comfortable walking, standing, bending, stooping, and climbing ladders
• Capable of operating forklifts safely (training provided)
• Able to work in various weather conditions
• Professional appearance and demeanor
• Availability to work 6am-6:30pm each day, scheduled for 5 day work week.

WHAT WE OFFER

• Competitive salary -Exempt position with bonus potential
• Opportunity to work with an established Boston-area retailer
• Career growth and development opportunities
• Comprehensive training program
• Team-oriented work environment
  Ready to join our team? We’re looking for a dedicated professional who shares our commitment to excellent customer service and operational excellence. If you have the experience and passion for retail management in the hardware industry, we’d love to hear from you.
  PM19
  Compensation details: 55000-75000 Yearly Salary
  PIf48b421e7025-25404-3826430

ABOUT THE ROLE

As Assistant Store Manager, you will work closely with the Retail Operations Manager to oversee the aspects of store, including sales, customer service, inventory management, recruitment and staff performance & development. You’ll serve as a subject matter expert across our departments while ensuring exceptional customer experiences and maintaining operational excellence. This position will report to the Director of Operations.