Key Responsibilities

• Manage the day-to-day running of the store
• Lead, support and motivate the retail team
• Maintain a high standard of customer service
• Build strong relationships with regular and international customers
• Ensure staff are knowledgeable about products, brands and their stories
• Organise staff duties, daily priorities and shop-floor coverage
• Support staff training and development
• Monitor individual and store sales performance
• Help the team achieve sales targets without creating a high-pressure sales environment
• Maintain excellent visual merchandising and store presentation
• Ensure new deliveries are processed and presented efficiently
• Monitor stock levels and communicate stock requirements
• Work closely with the buying, e-commerce and administrative teams
• Handle customer enquiries, returns and occasional complaints professionally
• Support events, launches, collaborations and other Clutch Cafe activities
• Help improve store procedures and overall efficiency
• Take responsibility for opening and closing procedures when required
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