Retail Store Manager – MeeQ

Location: Chadstone, VIC

Employment Type: Full-time

Salary: $80,000 – $83,000 + superannuation

About MeeQ

MeeQ is a growing Australian specialty retail brand specialising in unique gifts, plush toys, collectibles and internationally recognised character merchandise.

With stores across Melbourne and Sydney, we pride ourselves on offering carefully selected products and creating memorable shopping experiences that customers love coming back for.

As our business continues to grow, we are looking for an experienced Retail Store Manager who can lead a team, take ownership of store performance and help us maintain the high standards that make MeeQ special.

About the Role

We are seeking a capable, commercially minded and hands-on Retail Store Manager to oversee the overall operations and performance of one of our Melbourne stores.

This is a genuine management position requiring strong leadership, sound commercial judgement and the ability to independently manage store operations.

You will be responsible for driving sales, managing operational costs, developing employees, maintaining inventory accuracy and ensuring an excellent customer experience.

We value managers who take initiative, solve problems, develop their teams and continuously look for better ways of doing things.

Key Responsibilities

Store Management & Business Performance

- Take responsibility for the overall daily operations and performance of the store.

- Plan and implement strategies to achieve sales targets and improve profitability.

- Monitor sales results, conversion rates, average transaction values and other key performance indicators.

- Manage store operating expenses, labour budgets and resource allocation.

- Analyse business performance, identify opportunities for improvement and provide regular reports to senior management.

- Implement company policies, operational procedures and business initiatives.

People Management & Leadership

- Lead, supervise, motivate and develop a retail team.

- Manage staff rostering,

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workforce planning and labour allocation.

- Participate in recruitment, onboarding, training and performance evaluations.

- Establish clear expectations, delegate responsibilities and maintain accountability.

- Manage employee performance and resolve workplace issues professionally.

- Develop a positive team culture that supports employee satisfaction, retention and career progression.

Inventory & Merchandising

- Oversee stock control, ordering, replenishment, transfers and stocktakes.

- Monitor inventory levels, product performance and stock discrepancies.

- Minimise inventory losses, wastage and operational inefficiencies.

- Ensure products are displayed effectively and in accordance with visual merchandising standards.

- Coordinate with head office on stock availability, current product launches and merchandising priorities.

Customer Experience & Compliance

- Maintain exceptional customer service and store presentation standards.

- Handle escalated customer concerns and resolve operational issues.

- Oversee POS operations, cash handling, daily reconciliation and store reporting.

- Ensure compliance with workplace health and safety requirements and relevant retail regulations.

- Maintain a clean, organised and welcoming retail environment.

About You

We are looking for an experienced retail professional who understands both the commercial and people-management aspects of running a successful store.

Essential Requirements

- Proven experience as a Retail Store Manager or in a comparable retail management role.

- Demonstrated ability to manage overall store operations and achieve business targets.

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- Strong understanding of retail sales, profitability, inventory management and operating costs.

- Experience managing staff rosters, recruitment, training and employee performance.

- Strong leadership skills with the ability to build and maintain a productive team.

- Excellent organisational, communication and problem-solving abilities.

- Ability to make independent decisions and take accountability for store performance.

- Confidence using POS systems, inventory software and business reporting tools.

- Flexibility to work across a retail roster, including weekends when required.

Highly Regarded

- Experience in specialty retail, gifts, toys, collectibles or lifestyle products.

- Experience managing stores in busy shopping centres.

- Demonstrated success improving sales, profitability or operational efficiency.

- Experience developing employees into supervisory or management positions.

What We Offer

- Competitive annual salary of $80,000 – $85,000 plus superannuation.

- A full-time leadership position in an established and expanding Australian retail business.

- Genuine responsibility and the opportunity to make a meaningful impact.

- Career development and advancement opportunities.

- A supportive management team that values initiative and continuous improvement.

- The opportunity to work with unique products and internationally recognised brands.

How to Apply

If you are an experienced retail manager who enjoys developing people, improving business performance and creating exceptional customer experiences, we would like to hear from you.

Please submit your resume and a brief cover letter outlining your retail management experience and achievements.

We are particularly interested in examples of how you have improved store performance, developed employees or introduced operational improvements.

Join MeeQ and play an important role in our continued growth.

Pay: $80,000.00 – $83,000.00 per year

Work Location: In person

📌 Retail Store Manager – MeeQ (Chadstone)

🏢 MeeQ

📍 Chadstone