Are you looking to join one of Canada’s Greatest Places to Work and be a part of making it even better?
“Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

WHAT WE ARE LOOKING FOR:

Currently, we are looking for a Retail Store Manager to join the management team of our Waterloo Team!
As a Retail Store Manager at Mister Safety Shoes, you are a partner to the business. You will have the opportunity to collaborate with numerous departments on a regular basis to gain experience and share feedback. You will also oversee multiple areas including retail operations, employee, and customer experiences. You will play an integral role in growing the business by proactively seeking opportunities to enhance company strategies and by consistently delivering an expectational experience. You an entrusted to create an environment that fosters continuous development and yields high performance within your team.

QUALIFICATIONS

• High school diploma or equivalent is required. Post-secondary education in hospitality, business, or other related education would be considered an asset.
• Proven experience as a Retail Store Manager or similar role, demonstrating strong problem-solving and leadership skills would be an asset.
• Flexibility to work shifts within retail hours of operation.
• Ability to carry objects weighing up to 50 pounds with assistance.
• Capability to climb ladders safely to access elevated areas when required for job tasks.
• Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
• Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
• Working knowledge of MS Word & Excel
• Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
• Analytical mindset with the ability to analyze sales and performance data and implement strategies to improve performance.
• Ability to build and sustain collaborative relationships while motivating teams to achieve their goals.
• Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.

• Ensure outstanding customer service through leading by example and following company service standards.
• Address customer concerns and escalations promptly and professionally.
• Provide effective leadership, mentorship, and guidance to store team.
• Create a positive and motivating work environment, fostering teamwork and a customer-focused culture.
• Recruit, train, and develop team members to enhance their skills and achieve performance goals.
• Conduct regular performance reviews and provide constructive feedback to improve team performance.
• Manage inventory levels, stock replenishment, and merchandising to optimize product availability and presentation.
• Manage store cleanliness, safety, and compliance with health and safety regulations.
• Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records.
• Ensure compliance with company policies, procedures, and standards.