Lead the day-to-day operations of the store, ensuring a clean, safe, organized, and customer-focused environment.
Deliver exceptional customer service and resolve escalated customer concerns in a professional and timely manner.
Achieve store sales, profitability, and performance targets through effective leadership and execution.
Recruit, onboard, train, coach, and develop retail team members.
Create staff schedules and manage labour costs to support business needs and customer service standards.
Foster a positive, accountable, and high-performing team culture.
Be available to work evenings, weekends, and peak business periods as required to effectively lead the store, support employees, and ensure a consistent management presence during key operating hours.
Monitor store performance, analyze sales metrics, and implement strategies to improve results.
Maintain accurate inventory levels through effective inventory management, receiving, replenishment, cycle counts, and loss prevention practices.
Monitor inventory requirements and purchase inventory as required to maintain appropriate stock levels, support sales objectives, and meet customer demand.
Ensure visual merchandising, promotional displays, and overall store presentation meet company standards.
Oversee cash handling, point-of-sale procedures, store opening and closing, and operational controls.
Ensure compliance with company policies, workplace health and safety requirements, and operational procedures.
Build and maintain strong relationships with customers, local clubs, teams, coaches, and community partners.
Support team and club sales initiatives by identifying business development opportunities and referring leads to the appropriate departments.
Support company events, activations, club initiatives, and other business activities as required, including occasional travel between company locations, customer sites, and vendor facilities.
Communicate effectively with company leadership regarding store performance, staffing, and operational opportunities.
Responsibilities
Lead the day-to-day operations of the store, ensuring a clean, safe, organized, and customer-focused environment.
Deliver exceptional customer service and resolve escalated customer concerns in a professional and timely manner.
Achieve store sales, profitability, and performance targets through effective leadership and execution.
Recruit, onboard, train, coach, and develop retail team members.
Create staff schedules and manage labour costs to support business needs and customer service standards.
Foster a positive, accountable, and high-performing team culture.
Be available to work evenings, weekends, and peak business periods as required to effectively lead the store, support employees, and ensure a consistent management presence during key operating hours.
Monitor store performance, analyze sales metrics, and implement strategies to improve results.
Maintain accurate inventory levels through effective inventory management, receiving, replenishment, cycle counts, and loss prevention practices.
Monitor inventory requirements and purchase inventory as required to maintain appropriate stock levels, support sales objectives, and meet customer demand.
Ensure visual merchandising, promotional displays, and overall store presentation meet company standards.
Oversee cash handling, point-of-sale procedures, store opening and closing, and operational controls.
Ensure compliance with company policies, workplace health and safety requirements, and operational procedures.
Build and maintain strong relationships with customers, local clubs, teams, coaches, and community partners.
Support team and club sales initiatives by identifying business development opportunities and referring leads to the appropriate departments.
Support company events, activations, club initiatives, and other business activities as required, including occasional travel between company locations, customer sites, and vendor facilities.
Communicate effectively with company leadership regarding store performance, staffing, and operational opportunities.
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