COMPANY OVERVIEW

Uniform Direct is a leading national supplier of school uniforms, dedicated to providing a complete solution for schools across the country. Founded by parents for parents, we pride ourselves on our commitment to quality, availability, and customer satisfaction.

SUMMARY

Kickstart Your Retail Leadership Career with Uniform Direct! As a Retail Store Manager at Uniform Direct, you will play a pivotal role in overseeing store operations and ensuring exceptional service delivery. This position is crucial in maintaining our reputation for quality and efficiency while contributing to our mission of providing unbeatable value to schools and families.

REQUIREMENTS

• This vacancy is not suitable for any applicant that has other employment or education commitments
• Applicants with holiday commitments during July, August and early September will not be considered.
• Proven experience in retail management or supervisory roles.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication skills, both verbal and written.
• Effective time management and organizational abilities.
• Multilingual skills are a plus but not mandatory.

EDUCATION & KNOWLEDGE

• Understanding how to grow local retail opportunities.
• Awareness of fashion and schoolwear trends (preferred).
• Confident using IT systems and point-of-sale tools.

What We’re Looking ForLeadership Skills

• Lead by example with professionalism and motivation.
• Plan, prioritise, and manage varied team tasks.
• Confident in coaching, developing, and reviewing staff performance.
• Able to follow and share company guidelines and standards.

Experience & Skills NeededExperience

• Retail or customer service background.
• Leading teams, admin, stock handling, and basic reporting

KEY RESPONSIBILITIES

• Manage daily store operations to ensure a smooth and efficient workflow.
• Lead and supervise a team of staff members, fostering a positive work environment.
• Develop sales strategies to meet and exceed store targets.
• Maintain high standards of customer service and satisfaction.
• Organise inventory management and ensure stock availability.
• Train new employees on company policies and customer service best practices.
• Communicate effectively with customers to address inquiries and resolve issues.

DAY-TO-DAY DUTIES

• Lead and motivate your team to boost sales and efficiency.
• Manage stock levels and make decisions about inventory.
• Analyse sales and staff performance to support future planning.
• Handle staff recruitment, appraisals, and training.
• Ensure high standards of customer service, store appearance, and safety.
• Resolve customer complaints and handle Trading Standards compliance.
• Represent the brand locally—communicate with schools, press, and the community.
• Travel to schools and events.
• Plan and run in-store promotions, events, and school fittings.
• Lead team meetings and update staff on business progress.
• Keep an eye on industry trends and competitors.
• Suggest and implement improvements (e.g. store hours, layouts).
• Stay hands-on with sales, housekeeping, and flexible working hours.
• React quickly to business demands and out-of-hours emergencies.

Experience & Skills NeededExperience

• Retail or customer service background.
• Leading teams, admin, stock handling, and basic reporting.