Retail Success Manager - US & Canada at Flixmedia

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Account Management, Client Success, Digital, Ecommerce Retail, SaaS, Relationship Building, Commercial Mindset, Client Engagement, Upselling, Lead Generation, CRM Systems, Salesforce, Proactive, Solutions-Focused, Strategic Thinking, Networking

Industry

Description

What's the role about? Retail Success Manager - Retention (US & Canada) Permanent, Full TimeSalary: Competitive basic + bonus Hours: Monday to Friday, 37.5 hours/week Location: Farringdon, London EC1 (Hybrid) Flixmedia powers content syndication across a network of 1,800+ global retailers—and keeping them engaged, happy, and commercially active is business-critical. As Retail Success Manager - Retention, you’ll be the trusted partner and strategic driver behind those retailer relationships. You’ll manage a portfolio of 20+ key accounts across US & Canada markets, getting close to their business, understanding their pain points, and championing Flixmedia’s services in a way that adds genuine value. This is about relationship depth, commercial creativity, and influence. What You’ll Do Own and nurture relationships with circa.20 priority retailers across the US & Canada - proactively driving conversations, loyalty, and service adoption Be present. Expect to get in front of clients regularly - virtually, face-to-face, QBRs, and site visits Identify & develop new power-users within the existing network - focusing on those with the biggest commercial potential Drive lead generation by leveraging retailer connections to refer brands and categories back into the Flixmedia ecosystem Promote and upsell new services such as Brand Zones, Smart Syndication, and value-add tools Act as a bridge between Retailers and Client Relationship Managers, helping translate feedback into action Ensure your pipeline and account status are sharp in Salesforce, and support the Head of Retail with regular reporting Feed real-world retailer insights back into product development and innovation What You Bring Strong background in retail account management or client success across US & Canadian markets, preferably in digital, ecommerce retail, or SaaS. A natural relationship-builder with a commercial mindset - you know how to deliver value and spot opportunity Experienced in virtual plus face-to-face client engagement across regions Track record of upselling and generating leads from existing accounts Capable of balancing strategic thinking with day-to-day action Comfortable navigating CRM systems (Salesforce knowledge a plus) Proactive, hands-on, and solutions-focused - you don’t wait for the brief, you write it Success Looks Like Churn kept to a minimum - retailer network is stable and engaged Regular cadence of QBRs delivered (virtual + in-person) Leads and referrals consistently generated from within network Brand zone adoption and upsell of services increasing year-on-year Your network is your net worth What You’ll Get Competitive salary and performance-based bonus Contributory Pension, Death In Service 24 days holiday (rising to 27) + bank holidays + birthday day off! Health perks: Medicash scheme, wellbeing apps (Calm, WeCare, FoothFairy) and enhanced parental pay Exclusive discounts: Perkbox, Tastecard Flexible working environment, including opportunities for remote work A collaborative, high-performance culture with significant opportunities for growth If you're energised by client engagement, strategic growth, and turning relationships into results—this is your next move. Apply now - we look forward to receiving your application. Please note applications will be reviewed from 04 September. More about us... What do we do?At Flixmedia, we connect the world's top brands to the largest retailers across the globe and through the power of content syndication we enrich eCommerce shopper experiences. Armed with 17 years of experience in the e-commerce technology industry, our strengths lie in combining content, the latest technologies and our vast global retailer network to turn browsers into buyers. Our reach spans a network of 1600+ retailers across 90+ countries serving content and experiences from +100 of the world’s largest brands to billions of shoppers. Our VisionFlixmedia exists to bring brands and retailers closer to their customers by offering a more informed and engaging shopper experience driven by data and enriched through innovative technologies. We continually invest and improve our products to deliver value over the long term for our clients across the globe. What you’re getting into:At Flixmedia, our culture is driven by the value we provide, we combine years of experience with our hunger for constant innovation within the eCommerce space. Our values are driven by a combination of our people, products and passion. We value our people for who they are and for their knowledge, skills and experience as individuals and team members. We don’t want to be complacent and accept the status quo - we want to aim for more and embrace creativity when it comes to building our products and culture. We don’t always know the answer, but chances are, we are going to do our research and find out. Curiosity helps us constantly improve our offerings to be the trailblazers and never get left behind. . #LI-Hybrid #LI-AR1

Responsibilities

The Retail Success Manager will manage a portfolio of 20+ key accounts across the US & Canada, focusing on building strong relationships and driving service adoption. This role involves promoting new services, generating leads, and providing insights for product development.