Retail Supervisor at ASM Global

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

25.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Inventory Management, Team Leadership, Organizational Skills, Time Management, Communication Skills, Attention to Detail, Sales Goals, Training, POS Operation, Professional Appearance, Flexibility, Reliability, Physical Ability

Industry

Entertainment

Description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! One World Observatory | Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing). THE ROLE The Retail Supervisor will be responsible for overseeing daily operations of the gallery gift shop at One World Observatory. Working in tandem with the Retail Manager, this role supports the management of the team of retail associates to ensure that team members deliver outstanding guest service while simultaneously maintaining the shop space; they will also guide team members while also engaging with guests to provide seamless, memorable experiences that serve to create lasting moments. ESSENTIAL DUTES AND RESPONSIBILITIES Supervise and direct retail team members while maintaining active engagement with guests Maintain and control inventory to ensure stock levels support sales goals Develop, communicate, and enforce service and performance standards for team members Manage monthly inventory counts Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures to ensure the retail space is tidy, secure, and ready for operations Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager Support guest navigation through the retail space and the overall One World Observatory experience Model personal hygiene practices and a professional appearance in line with company standards SUPERVISORY RESPONSIBILITIES Lead, coach, and motivate retail associates to achieve sales and guest service goals Conduct on-the-job training in product knowledge, POS operation, and guest engagement Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing – on brand with company standards Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage Ensure adherence to all company policies, including safety, loss prevention, and cleanliness Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively Ensure compliance with Legends Global’s HR Policy & Procedure Manual QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions: EDUCATION AND/OR EXPERIENCE 1 – 2 years’ experience in a like/similar role Associate’s degree or equivalent skill-based training Prior experience working in a guest facing service role within the hospitality and/or attraction space SKILLS AND ABILITIES Strong attention to detail with exceptional organizational and time management skills Proficiency in reading, writing, and speaking English to communicate with guests and management Excellent guest service skills with a professional, welcoming demeanor Effective listening and ability to take direction from management Ability to prioritize tasks effectively in a fast-paced, team-oriented environment Ability to work flexible schedules including mornings, evenings, weekends, and holidays Reliable attendance and punctuality Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat COMPENSATION $25/hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) WORKING CONDITIONS Location: On Site (One World Observatory, New York City) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

The Retail Supervisor oversees daily operations of the gallery gift shop, ensuring outstanding guest service and maintaining the shop space. They guide retail associates and engage with guests to create memorable experiences.