Retail Supervisor Assistant Manager-1 at Hungry Jack's ® Pty Ltd

Townsville, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

75000.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Safety Leadership, Guest Service, Team Supervision, Hiring, Training, Performance Evaluation, Conflict Resolution, Marketing Plan Execution, Guest Feedback Response, Business Planning, Team Building, Succession Planning, Sales Projection, Scheduling, Inventory Management, Stock Take

Industry

Food and Beverage Services

Description

The Careers are Better at Hungry Jack's! Townsville Retail Assistant Managers / Retail Supervisors. Salary $65,835 - $75,000 Fulltime We are looking for leaders who are guest obsessed and committed to the delivery of outstanding quality, service and cleanliness to our guests. We have positions available for Retail Assistant Managers / Shift Supervisors in Townsville, QLD. Your tasks will include: Providing Safety Leadership Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards. Ensure safety and security procedures are enforced Creating a Guest Obsessed Culture Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’. Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role Ensure that guests receive prompt service and quality food Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly) Responding to guest' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response Own (on your shifts) National incentive programs to improve the guest experience. Building the Brand (Business Planning) Utilise your Business Priority Plan to continually improve your Restaurant performance. Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement. Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty. Leading a High Performing Team Create a culture that emphasises growth, trust and accountability. Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees. Develop and maintain a succession plan that engages and retains your internal talent pipeline. Partner with your Training Coach to execute the Restaurants Training Plan. Managing the Business (Profit and Controllables) Accurately project sales, to ensure rostering and ordering support our guest obsession. Plan and prepare work schedules and assign employees to specific duties Manage controllables (own portfolio) to achieve profit goals. Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget Order inventory as per requirements for sales projections Skills /Experience Prior experience in a supervisory or leadership role within the fast food or hospitality industry Knowledge of food safety, hygiene regulations, and workplace safety protocols Requirements: All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Give Back At Hungry Jack’s we don’t just want to make our customers happy. We also want to give something back to the community that supports us. So be a part of something bigger, like make-a-wish, sports and community event sponsorships and volunteering. Flexibility With over 420+ restaurants in Australia, chances are you’re not far from a Hungry Jack’s in Australia. And the hours we offer range from casual, part-time or full-time, varying from early morning to late at night. So you can balance it with sports, and school commitments – and a hectic social life, of course! Be Rewarded Hungry Jack’s staff perks include staff food discounts, service recognition, access to employee assistance programs and heaps of workplace flexibility.

Responsibilities

Responsibilities include providing safety leadership, managing daily operations compliant with standards, and fostering a guest-obsessed culture through team supervision and service delivery. The role also involves executing marketing plans, responding to guest feedback, and owning incentive programs to enhance the guest experience.