KEY SKILLS AND EXPERIENCE:

Previous retail experience, ideally in a card, gift, or similar retail environment.
Strong communication skills and a passion for customer service.
Ability to lead by example, motivate a team, and create a positive store environment.
Excellent organizational skills and the ability to multitask.
A keen eye for visual merchandising and store presentation.
Flexible and adaptable, willing to take on new challenges.

Team Support: Lead, motivate, and inspire the sales team, ensuring they provide excellent customer service and maintain store standards.
Customer Service: Offer friendly, knowledgeable assistance to customers, helping them find the perfect cards and gifts for every occasion.
Stock Management: Assist in inventory control, stock replenishment, and ensuring the store is always well-stocked with high-quality products.
Visual Merchandising: Help create attractive displays and maintain a visually appealing store environment.
Operational Duties: Assist with opening and closing the store, cash handling, and maintaining store organization and cleanliness.
Sales Performance: Support the team in achieving sales targets, monitor performance, and identify opportunities for improvement.
Problem Solving: Address customer concerns, resolve issues, and support the store in maintaining a high level of customer satisfaction.