JOB DESCRIPTION

Position: Retail Supervisor
Department: Food and Beverage Operations
Job Summary: Generates sales, assists with merchandising, and safeguards the assets of the Gaming Enterprise Division (GED) while providing outstanding guest service. This is the second in a series of two (2) classifications. Incumbents work at a high level of expertise, exercise judgment and independence in performance of duties, and supervise the work of others.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of service industry standards for full service and upscale luxury hotels.
• Knowledge of merchandising and suggestive selling.
• Knowledge of departmental and GED policies, standards, and procedures as well as applicable laws and regulations.
• Knowledge of scheduling team members and projects.
• Skill in coordinating the completion of projects and the work activities of others.
• Proficiency with cash registers, calculators, currency transactions, and point of sale systems.
• Strong organizational, planning, time management and communication skills.
• Skill in working courteously with guests as well as developing and maintaining good working relationships.
• Ability to maintain confidentiality.
• Ability to communicate and follow directions effectively.
• Ability to meet assigned goals.
• Ability to establish and maintain effective working relationships.
• Ability to perform job functions with attention to detail.
• Ability to follow verbal and written directions.
• Ability to complete work assignments efficiently and effectively.
• Ability to identify and correct unsafe practices and conditions.
• Ability to perform mathematical computations pertaining to the position, including the ability to accurately handle and count money as well as make change.
• Ability to operate all equipment needed for the position, including standard office equipment such as a multi-line telephone, computer, and photocopier.
• Ability to read and write legibly.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
• Ability to stand, bend, kneel and crouch, and reach objects above shoulder height.
• Ability to work in a smoking environment.

MINIMUM QUALIFICATIONS:

• One (1) year of retail sales experience.
• Proficiency with cash registers, calculators, currency transactions, and point of sale systems.
• Demonstrated ability to supervise others.
• Demonstrated track record of reliability, responsiveness, and initiative.
• Demonstrated track record of providing excellent guest service.
• Must be able to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

• High school or General Equivalency Diploma.
• Bilingual (English/Spanish)

• Performs the duties of the Retail Representative.
• Coordinates, assigns, and inspects the work activities of an assigned group of team members.
• Schedules and inspects the work of team members performing specialized tasks such as inventory.
• Provides guidance in directing the completion of work activities; ensures team members work as a team and satisfy guests to promote profitability.
• Serves as a mentor and coach for Retail Representatives.
• Identifies the need for tasks such as revising guidelines and policies and revising sales goals.
• Recommends purchases of such items as merchandise and office supplies; ensures storerooms are adequately stocked.
• Recommends new methods to promote efficiency and reduce costs.
• Recommends training programs for team members; conducts some training programs.
• Assists Managers with administrative functions such as writing and issuing call logs and contributing to performance appraisals.
• Assists Managers with employee relation matters such as conducting investigations.
• Performs other job-related duties as assigned.