Retail Supervisor (Events Coordination) at Card Kingdom

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

27.51

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Supervision, Events Coordination, Tournament Organization, Customer Service, Product Knowledge, Staff Supervision, Budget Management, Project Management, MS Office Suite, Communication, Leadership, Trading Card Games, Hobby Gaming, Event Facilitation, Feedback Delivery

Industry

Retail

Description

ABOUT US: Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience. In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities. Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world. Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance. Role: The Retail Supervisor is responsible for retail employee supervision and the organization of the retail events program at Mox Boarding House. This role provides guidance and oversight throughout the entire lifecycle of a tournament or an event. This includes, but is not limited to, event creation, scheduling, sanctioning, and execution. The Retail Supervisor leads from the front and ensures a positive customer experience that is in line with our company values. Responsibilities: * Works with the retail management to recruit and maintain a pool of Community Hosts to facilitate all MBH events. * Supervises the overall performance of the store’s event program and employee involvement, with a focus on Community hosts. * Maintains an advanced level of product knowledge across our core product lines. * Provides support and floor coverage for staff who are running events when needed. * Collaborates with Store Managers to ensure appropriate staffing or additional coverage for scheduled events. * Creates, updates, and maintains event checklists that includes all considerations for an effective event (which will vary by type of event), including reserving, maintaining, and preparing our spaces for the events. * Uploads Competitive REL deck lists to MTGTOP8, MTG Goldfish, and all other applicable sites. * Compiles and report on both completed and future events that contain key information to management, with the intent of discussing accurate optics of the impact and effectiveness of tournaments and events. * If applicable, work within a budget and ensure that the event is held within the established budget set by management. * Proactively engage our customer base to better understand the wants of the communities we serve, and to source passionate people and leaders within the community to bolster our Community Host pool. * Other duties as required. Qualifications: * High School Diploma or GED. * Alcohol Server Permit * 2+ years of experience in retail, or a combination of events coordination, tournament organization and in-person customer service positions * Must be able to lift at least 50lbs. * Understands different games and game types to a level that can be converted to a group event or tournament. * Possess a strong desire to grow in depth game rules knowledge and/or advanced event facilitation skills. * Driven to create new and interesting events to drive sales and future event attendance * Demonstrates a strong desire to continually gain product knowledge on both current and upcoming releases. * Has a genuine interest in gaming and creative play. * Able to successfully manage several projects at one time, paired with the ability to organize and quickly shift priorities. * Working knowledge of MS Office suite. * Strong verbal and written communication skills, especially in group settings. * Demonstrate aptitude for delivering feedback to staff in order to uphold our standards of service. * Possess the ability to work outside of normal business hours including weekends, and overtime. * Knowledge of Trading Card Games and/or Hobby Gaming. * Certified Level 1 Judge for Magic the Gathering. (Preferred) Location / Work Schedule * On-Site * Bellevue, WA Job Type / Salary * This is a union role represented by CWA7800. For more details about CWA7800, please visit their website: www.cwa7800.org [//www.cwa7800.org]. * Full Time * Non-exempt: Starting Wage $24.91 /hour * Full Range: $24.91 - $27.51/hour based on tenure Benefits: * Paid Time Off: Up to 19 Days of PTO accrued per year, 8 Company Holidays * Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance * Retirement: 401(k) with 4% Safe Harbor match, no vesting period * Flexible Spending Accounts & Health Savings Accounts * Pre-Tax Commuter Benefits * Supplemental Life and AD&D Insurance * Accident, Critical Illness & Hospital Confinement Plans * Employee Assistance Program * Employee Discount Equal Opportunity Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.

Responsibilities

The Retail Supervisor manages the retail events program, including scheduling, sanctioning, and executing tournaments. They also supervise retail staff, specifically Community Hosts, to ensure a positive customer experience and effective event operations.