About the job

Glassworks London is an independent women’s fashion retailer founded in 2010, with design-led boutiques and a fast-moving product range refreshed regularly with new fashion. Our stores are not passive shop units. They are places where customers discover product, receive styling advice, build relationships with the team and experience Glassworks as a living brand.

THE ROLE

We are looking for a Retail Supervisor to support the Store Manager and help lead the store day to day. This role is for someone who is already a strong seller and is ready to take on shift-level ownership. You will help lead the shop floor, support the team, protect service and VM standards, and keep the store commercially active.

A Supervisor at Glassworks is not simply the most reliable Style Advisor. A Supervisor must show selling ability, whole-floor awareness, standards ownership, communication, judgement and the ability to support others.

Key Responsibilities

• Strong customer service, styling and fitting-room support.
• Active selling, add-ons and basket-building.
• Supporting the Store Manager with daily priorities and trade focus.
• Whole-floor awareness: customers, team, standards, stock and risks.
• Maintaining VM, rails, tables, fitting rooms, till area and stockroom standards.
• Supporting replenishment, deliveries and stock accuracy.
• Opening/closing and handover responsibilities where assigned.
• Coaching, prompting and supporting Style Advisors.
• Escalating customer, stock, safety, facilities or people issues early.
• Helping quiet periods become productive.
• Supporting the Retail Store Manager with local customer development, VIP/clienteling, review management, in-store customer events and community activity.
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What Good Looks Like

• You are a strong seller, not just a reliable keyholder.
• You notice what is happening across the whole floor.
• You support the Store Manager’s daily trade focus.
• You prompt team members without taking over.
• You keep standards visible and consistent.
• You respond quickly when customers, stock, fitting rooms or standards need attention.
• You escalate early and clearly when something needs manager support.
• You use quiet periods to improve the store.
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Required Experience & Qualities

• Strong retail, fashion, boutique, lifestyle or hospitality experience.
• Confident selling and customer engagement.
• Good styling and product instincts.
• VM and store presentation awareness.
• Maturity, reliability and pace.
• Ability to support others without taking over.
• Calm judgement and good escalation.
• Interest in progressing within retail leadership.
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SELLING / SERVICE EXPECTATIONS

Retail Supervisors must be active sellers. This role requires confidence with customers, fitting-room support, add-ons, product advice and basket-building. You should be able to coach or prompt others when service becomes passive or standards drift.

This is not the right role for someone who is:

• a good seller but not interested in standards or team support;
• friendly and reliable but passive;
• wants a title but avoids ownership;
• avoids giving feedback or prompting others;
• needs constant direction;
• uncomfortable with VM, stockroom or operational standards.
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TRAINING & PROGRESSION

Glassworks uses evidence-led training, role play, live floor observation and release gates. Supervisors may support new starters, prompt selling behaviours and contribute to training evidence where appropriate. Progression beyond Supervisor depends on evidence of commercial ownership, coaching ability, standard-holding, live-trade judgement and readiness for broader store responsibility.

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Full job description

DB Charles Recruitment are proud to be representing a prestigious luxury retailer based in Norwich looking to hire a new Supervisor. This retailer have a fantastic reputation and each customer is made to feel incredibly special whether making a purchase or simply popping in for a browse.

The role is a permanent position for a Supervisor to be based from their site in central Norwich and the person will be tasked with aiding in the effective smooth running of the store, helping the manager drive team performance and store turnover plus ensuring exceptional levels of customer service are adhered to.

Day to day duties and aspects of the role will include:

• Aiding the manager in the smooth running of the store
• Providing a level of customer service that exceeds expectations.
• Helping ensure the team are performing to the best of their ability and working towards sales targets
• Building and maintaining relationships with customers
• Maximising sales opportunities
• Aiding in staff development
• Daily walkthroughs to identify opportunities to increase sales
• Plus many more

To be considered for this position, the business are looking to see a number of the below aspects on CV's:

• A strong retail background in a previous supervisory or senior sales position
• A preferable retail background working within a luxury or premium environment
• A consultative retail background. Experienced in 1-2-1 retail selling
• Someone sales driven however with the ability to combine this with outstanding service level skills
• KPI & target driven
• Ability to aid in delivering training and development
• Able to commit to a role in Norwich requiring weekend retail working (store is closed on Sundays)

For this position, the business can offer a salary of £29,000 to £30,000 per annum. with many additional benefits on offer.

If interested we would love you to apply and begin speaking with us further about the role.