PERSON SPECIFICATIONS SKILLS, EXPERIENCE AND QUALIFICATIONS

• Have a genuine passion for sport, especially cricket and enjoy sharing your expertise and enthusiasm with others.
• Experience of working in a customer facing role in sport, or similar fast-paced environment.
• Excellent customer service skills with a guest-focussed attitude.
• Experience dealing with complex situations and resolving problems, whilst remaining focussed on delivering an excellent customer experience.
• Strong leadership and team management skills.
• Punctual and willing to be flexible, especially around shift patterns.
• Confident, outgoing and enthusiastic.
• Trustworthy, hardworking, proactive and reliable.
• Excellent communication and English language skills.
• Self-motivated and able to work independently and, without supervision.
• Ability to work under pressure, while maintaining a high level of accuracy and attention to detail.
• Highly organised with the ability to manage multiple tasks and deadlines.
• Experience processing deliveries accurately.
• Reporting discrepancies and problems to Manager(s).Desired
• Worked within Stockroom environments.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

KEY PURPOSE OF ROLE

To assist with the efficient and profitable online and customer facing shopfloor operations of the Cricket Equipment, MCC and Lord’s Shops located within Lord’s Cricket Ground on match and non-match days whilst assisting with the effective operation of all stock functions and delivering best in class customer service.
Ability to provide tailored advice on cricket equipment to all customers.

KEY TASKS AND ACCOUNTABILITIES

• Day-to-day running primarily of the Cricket Equipment Shop located within the Indoor Cricket Centre, with the ability to support in the MCC Members and Lord;s Shops as required.
• Ability to assist with Online Store operations, including stock control, dispatch, delivery, returns, exchanges, faulty stock and Click & Collect.
• Develop existing cricket equipment product knowledge to provide customers advice and guidance on product selection, in addition to training Retail Casuals.
• Lead by example by providing customers with the highest level of service in keeping with the wider Retail experience.
• Offer a range of solutions by presenting various products that meet diverse needs and budgets of customers.
• Process transactions quickly and accurately on tills, or EPOS devices to provide a seamless service to the customer and guaranteeing stock accuracy. In-depth knowledge of the EPOS system, opening, closing and cashing up procedures.
• Reviewing handover documents to allocate tasks to the Team, using this detail to deliver Team briefings.
• Leading on delivery receipt, including stock discrepancies, delivery notes and Stockroom and Shop Floor replenishment.
• Assisting with the delivery of visual merchandising activities such as displays, POS, and shop windows, as required.
• Contribute to the planning and delivery of stocktakes.
• Prepare and print signage for Shops and update as required with new stock and changes to shop layouts.
• Liaise with Finance on selected procedures as detailed by ROAMs.
• General administrative duties, including answering telephone calls and monitor and take ownership of the Lord&©s Shop inbox and voicemails and respond to enquiries within 48-hours.
• Conduct regular website checks to ensure products and categories are appearing correctly, as well as working with ROAMs to co-ordinate on goods-in processes.
• Work proactively towards Team and individual KPIs and revenue targets.
• Train, motivate and manage Retail Casuals as detailed by ROAMs.
• Responsible for the upkeep of the Retail Operations handbook.
  This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.