Position: Retail Supervisor - GLOBAL FLAGSHIP STORE
Location: Regent Street, CENTRAL LONDON
Salary: £37,000 PA plus store bonus
Contract: Full Time – Permanent
MUST HAVE: Some expereicne / knowledge about trading cards / collectibles.

ABOUT US:

FANATICS is a global leader in licensed sports merchandise, trading cards, and collectibles. The launch of its Global Flagship Store on Regent Street, is more than just a store; it’s a game-changer for the collecting community.
Packed with exclusive trading cards, authentic sports memorabilia, and merchandise from the world’s biggest leagues, this flagship promises to be the ultimate destination for fans and collectors alike.”

ABOUT YOU:

We’re looking for a Supervisor with a passion for driving customer engagement. An understanding of the collecting world is an advantage:

• Affinity for Collectibles & Brand: A genuine passion or interest for trading cards, collectibles, and sports memorabilia.
• Leadership Experience: Proven experience in a managerial role ideally within retail but we are open to sectors. Most importantly you will be an inspirational leader.
• Commercially Minded: Experience working with KPIs and sales targets. Comfortable analysing daily figures and driving performance within the team whilst leading by example.
• Customer Obsessed: You absolutely relish providing an amazing guest experience and always make sure the customer leaves engaged and educated. You are a role model and your dedication is infectious.
• Team Player Attitude: Ability to work collaboratively within a team, contributing positively to the overall store environment and helping to achieve shared goals.

As the Supervisor of Fanatics’ Global Flagship Store, you’ll support the leadership of a dynamic team and execute an immersive experience tailored to card collectors and sports fans. This role offers an exciting opportunity to manage a destination that will be at the forefront of the collectible community, bringing together rare trading cards, sports memorabilia, and interactive fan experiences.

• People Management: Motivate and inspire a team passionate about sports and collectibles, ensuring they deliver expert product knowledge and outstanding customer service to both seasoned collectors and new enthusiasts.
• Customer Experience Champion: Previous experience in retail or customer services, with a proven ability to generate excitement around the brand / products capitalizing people’s curiosity and converting into brand awareness, customer loyalty and sales.
• Coaching: provide on the spot training, identifying gaps in your team’s knowledge through regular contact and assessment. Provide feedback in real time and always lead by example.
• Drive Sales: Convert customer curiosity into sales through authentic and informative interactions. Exceed daily targets through effective, management, training and service.